Discovery refunds less than the merchant does!

I have had this query for over 3 months now. I have been treated appallingly by your service department and have had this query dropped, passed back and forth, and completely disregarded. In addition, your call centre people are completely useless and do not understand most of what I tell them, no matter how clear I am.<br> <br> I queried last year numerous refunds from an online retailer that were not appearing correctly on my account. It turns out Discovery decided to simply refund less than what the retailer did, essentially *****ing money from me. This has since happened again, and I queries over 3 months ago. No one will help me even though it is clear you simply take money from retailers and don't pay it back to your customers. I have provided all the necessary information and have phoned numerous times to clear this up. It is shocking that it is still going on for this long especially after it was proven in the past that Discovery was incorrect and has been withholding funds!<br> <br> Absolutely SHOCKING platinum service and I don't believe you should be allowed to call yourself a platinum card or charge platinum prices.