Hellopeter
Share Your Experience
RL
Rian L

1 reviews | Active since Mar 2015

15 Sept 2022, 09:11

Discovery Portal OTPs take forever to reach you

This is not the first time this has happened. I try to get OTPs to send via email, but they either never appear or take at least on hour to be sent. This OTP system is broken and needs some serious attention.

0
Replies (3)
Discovery Bank
Discovery Bank's reply15 Sept 2022, 14:33
Official
Hi Rian 

Thanks for reaching out. 

I see that your OTPs are set to go to your cellphone number, I also see that you received an OTP today. 

Do you want us to set your OTPs to go to your email address instead? if so, please provide me with the email address you want your OTPs to go too

Regards
Andile
RL
Rian L's update15 Sept 2022, 17:02
Reviewer Update
Dear Andile,

I phoned Discovery Digital while it was failing to send to email. They then changed it to SMS and it worked. I'd like to keep it on SMS as I always have delayed OTPs on email. I'm reporting this as a general and reoccurring issue. You need to look into your OTP service as it's been an issue many times before.

Regards,
Rian
Discovery Bank
Discovery Bank's reply16 Sept 2022, 07:09
Official
Hi Rian 

I'm glad your OTP's are working well and that you're able to receive them. 

Thank you for bringing this to my attention, I'll escalate to the team to check if there's anything wrong. 

Have a lovely day

Regards
Andile