TM
Tony M

1 reviews | Active since Apr 2021

13 Apr 2021, 07:09

Discovery Pay - careful when paying contacts

It’s a concern that Discovery Bank allows payments to be initiated to contacts who are not active on Discovery Pay. Normal banking practice is that a payment is rejected immediately should account numbers be incorrect. The recovery of the payment is not a simple process and the “normal” eft rejection process must be followed. No explanation about “normal” is available. My guess is that these funds reside within the Discovery banking environment, unallocated, until reimbursed to their client. My fault for not noticing the icon next to the contact details , but this payment should not have been processed by Discovery.

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Replies (1)
Discovery Bank
Discovery Bank's reply13 Apr 2021, 10:41
Official
Good day Tony 

Thank you for reaching out to us and bringing your concerns forward.

In the event that a client is making a payment to a person who is not a Discovery Bank client, the beneficiary will receive a notification of the payment. The message will invite them opt in to Discovery Pay:
  • Beneficiaries who are not Discovery Bank clients can opt in on the Discovery Group website https://pay.discoverybank.co.za/
  • Discovery Bank clients can opt in on the Discovery Bank app.


What happens to the money sent with Discovery Pay if the beneficiary does not opt in to Discovery Pay?

The money comes back into the payer’s Discovery Bank account after seven days.

Regards
Sibongile