FM
Ferdi M

1 reviews | Active since Jan 2015

01 Jan 2023, 17:44

Discovery not wanting to help with ***** and possibly part of the sydicate

On the 1st day of 2023, Some how someone created a pay pal account, Link a card that is not mine to an account in my name. They did a few transactions which came off my main bank account. I Immediately contacted Discovery and advised them of this. They said they can see the transactions but this is not ***** as I have used the merchant before. I noted to them that I did not add my card details to this account and that the card used is not one of my cards. The consultant insisted that it is not *****. For all online transactions I need to verify/Authorize via the banking app. How did this happen without the need for me to to this. It seems like this is an internal thing and this is why the ***** department does not want to assist me. On top of it all the consultant is rude and arrogant. So Discovery you want to leave these transactions until it has completed then you said you will dispute it? Why not stop it now? Your consultants do not want to help me...

In that case I will go to the news papers. Lets see how people feel about your consultants not wanting to assist and possibly being involved in the steeling of hard earned money.

Next on the list is other social media.

0
Replies (3)
Discovery Bank
Discovery Bank's reply03 Jan 2023, 07:36
Official
Hi Ferdi 

Thanks for reaching out. 

I've escalated your query to the ***** management team, I'll give you feedback as soon as they get back to me. 

Regards
Andile 
FM
Ferdi M's update07 Jan 2023, 12:51
Reviewer Update
Hi Andile,

Since I logged the query with Discovery and even after your reply, I have not been contacted by anyone from Discovery bank regarding this issue. If Discovery bank and Discovery as a whole does not want business they just need to say the word, I can move my medical Aid, Annuities and everything else I have to someone that will give me service.

I have made contact with local news papers, I will be sharing this story and my experience with them.


Discovery Bank
Discovery Bank's reply09 Jan 2023, 13:16
Official
Hi Ferdi 

Thanks for advising that you haven't received any response, I'll follow up with our ***** team

Regards
Andile