LP
L P
1 reviews | Active since Jun 2025
05 Oct 2025, 21:18
Discovery Not Responding to My Query About Missing Vitality Points
I sent Discovery a message on X (Twitter) last Thursday regarding my missing Vitality points for having a medical aid, and I have not received any reply or update since then.
It’s disappointing that there’s been no response or acknowledgment, especially since I’ve always appreciated Discovery’s focus on customer service and rewards. I would really appreciate it if someone from Discovery Bank could please look into my query and resolve the issue as soon as possible.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
06 Oct 2025, 06:38Hi Leshana,
Thank you so much for reaching out and for your patience. I’m really sorry for the delay in responding to your query, it’s certainly not the experience we aim to provide, especially to someone who values Discovery’s service and rewards as much as you do. I want to reassure you that your concern is a priority, and I’ll personally look into the issue regarding your missing Vitality points. I’ll get back to you as soon as I have an update.
Kind regards,
Marusha
Thank you so much for reaching out and for your patience. I’m really sorry for the delay in responding to your query, it’s certainly not the experience we aim to provide, especially to someone who values Discovery’s service and rewards as much as you do. I want to reassure you that your concern is a priority, and I’ll personally look into the issue regarding your missing Vitality points. I’ll get back to you as soon as I have an update.
Kind regards,
Marusha
Discovery Bank's reply06 Oct 2025, 06:38
Official
Hi Leshana,
Thank you so much for reaching out and for your patience. I’m really sorry for the delay in responding to your query, it’s certainly not the experience we aim to provide, especially to someone who values Discovery’s service and rewards as much as you do. I want to reassure you that your concern is a priority, and I’ll personally look into the issue regarding your missing Vitality points. I’ll get back to you as soon as I have an update.
Kind regards,
Marusha
Thank you so much for reaching out and for your patience. I’m really sorry for the delay in responding to your query, it’s certainly not the experience we aim to provide, especially to someone who values Discovery’s service and rewards as much as you do. I want to reassure you that your concern is a priority, and I’ll personally look into the issue regarding your missing Vitality points. I’ll get back to you as soon as I have an update.
Kind regards,
Marusha