cJ
chris J
1 reviews | Active since Oct 2010
03 May 2021, 17:49
Discovery not online Bank !
Supposed to be fully online bank. Sadly their IT system is lame or defunct or worse. To get OTP from them for your Discovery Credit Card transaction takes up to 30 minutes, by which time it is null and void. Shut it down Discovery, any thinking person will ditch you.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
03 May 2021, 18:01Hi Chris
Thank you for bringing this to my attention.
OTPs are usually delayed due to a bad network connection.
Please ensure that you have stable network connection when requesting your OTP.
For more assistance regarding this issue, please feel free to contact us on the toll-free number 0800. 07 96 97.
Regards
Girshwin
Thank you for bringing this to my attention.
OTPs are usually delayed due to a bad network connection.
Please ensure that you have stable network connection when requesting your OTP.
For more assistance regarding this issue, please feel free to contact us on the toll-free number 0800. 07 96 97.
Regards
Girshwin
Discovery Bank's reply03 May 2021, 18:01
Official
Hi Chris
Thank you for bringing this to my attention.
OTPs are usually delayed due to a bad network connection.
Please ensure that you have stable network connection when requesting your OTP.
For more assistance regarding this issue, please feel free to contact us on the toll-free number 0800. 07 96 97.
Regards
Girshwin
Thank you for bringing this to my attention.
OTPs are usually delayed due to a bad network connection.
Please ensure that you have stable network connection when requesting your OTP.
For more assistance regarding this issue, please feel free to contact us on the toll-free number 0800. 07 96 97.
Regards
Girshwin
cJ
chris J's updateReviewer Update
03 May 2021, 18:17Other banks send OTP within 1 minute max. and there is never network issue at all.
So there is no issue with "stable connection" you want to punt.
Your response is nothing but CYA, shame. Use postal ***eons rather !
So there is no issue with "stable connection" you want to punt.
Your response is nothing but CYA, shame. Use postal ***eons rather !
cJ
chris J's update03 May 2021, 18:17
Reviewer Update
Other banks send OTP within 1 minute max. and there is never network issue at all.
So there is no issue with "stable connection" you want to punt.
Your response is nothing but CYA, shame. Use postal ***eons rather !
So there is no issue with "stable connection" you want to punt.
Your response is nothing but CYA, shame. Use postal ***eons rather !
cJ
chris J's updateReviewer Update
05 May 2021, 16:57Discovery bank kaput !
Always offline !
No OTPs sent !
Dysfunctional bank !
Always offline !
No OTPs sent !
Dysfunctional bank !
cJ
chris J's update05 May 2021, 16:57
Reviewer Update
Discovery bank kaput !
Always offline !
No OTPs sent !
Dysfunctional bank !
Always offline !
No OTPs sent !
Dysfunctional bank !
Discovery Bank's replyOfficial
05 May 2021, 17:38Hi Chris
We have investigated your recent online transactions and confirm the following;
You successfully completed an online purchase yesterday on the 04th May 2021 at One day only at 08:07 am.
From this our systems conclude that all OTPs are delivered to you, however, due to network issues you might not receive these OTPs. This can further be proven by the time you had completed your purchase at 08:07 am when networks are relatively faster than evening hours.
Please do ensure that you have a stable network connection when requesting your OTP.
Kind Regards
Girshwin
We have investigated your recent online transactions and confirm the following;
You successfully completed an online purchase yesterday on the 04th May 2021 at One day only at 08:07 am.
From this our systems conclude that all OTPs are delivered to you, however, due to network issues you might not receive these OTPs. This can further be proven by the time you had completed your purchase at 08:07 am when networks are relatively faster than evening hours.
Please do ensure that you have a stable network connection when requesting your OTP.
Kind Regards
Girshwin
Discovery Bank's reply05 May 2021, 17:38
Official
Hi Chris
We have investigated your recent online transactions and confirm the following;
You successfully completed an online purchase yesterday on the 04th May 2021 at One day only at 08:07 am.
From this our systems conclude that all OTPs are delivered to you, however, due to network issues you might not receive these OTPs. This can further be proven by the time you had completed your purchase at 08:07 am when networks are relatively faster than evening hours.
Please do ensure that you have a stable network connection when requesting your OTP.
Kind Regards
Girshwin
We have investigated your recent online transactions and confirm the following;
You successfully completed an online purchase yesterday on the 04th May 2021 at One day only at 08:07 am.
From this our systems conclude that all OTPs are delivered to you, however, due to network issues you might not receive these OTPs. This can further be proven by the time you had completed your purchase at 08:07 am when networks are relatively faster than evening hours.
Please do ensure that you have a stable network connection when requesting your OTP.
Kind Regards
Girshwin