SL
Shaun L
1 reviews | Active since Jan 2018
12 Oct 2023, 08:22
Discovery not knowing where my money is
As i stated in my call to you guys now, i will log a hello peter complaint every 10mins, starting now, until my issue is resolved.
I've been patient for almost 2 months, but you obviously don't see my case as i priority. So the money that you owe me is clearly worth getting bad reviews on this platform every 10mins.
If you want this post to be deleted - so that future potential customers do not see it and harm your reputation, resolve my issue today.
You have the whole history on this issue, so don't ask me what is wrong.
Helpful (0)
Replies (17)0
Replies (17)
Discovery Bank's replyOfficial
12 Oct 2023, 09:54Hi Shaun
Thank you for reaching out to us.
I am urgently looking into your query, and I will give you feedback.
Regards
Tsholofelo
Thank you for reaching out to us.
I am urgently looking into your query, and I will give you feedback.
Regards
Tsholofelo
Discovery Bank's reply12 Oct 2023, 09:54
Official
Hi Shaun
Thank you for reaching out to us.
I am urgently looking into your query, and I will give you feedback.
Regards
Tsholofelo
Thank you for reaching out to us.
I am urgently looking into your query, and I will give you feedback.
Regards
Tsholofelo
SL
Shaun L's updateReviewer Update
12 Oct 2023, 09:59Note that i'll think about removing this post once i see my money. It's a 50/50 gamble for you, but better than 0%. in the meantime, i hope the public sees this
SL
Shaun L's update12 Oct 2023, 09:59
Reviewer Update
Note that i'll think about removing this post once i see my money. It's a 50/50 gamble for you, but better than 0%. in the meantime, i hope the public sees this
Discovery Bank's replyOfficial
13 Oct 2023, 13:56Hi Shaun
I apologize for the frustration and inconvenience this has caused.
I have escalated your query with the payments team and I will give you feedback.
Regards
Tsholofelo
I apologize for the frustration and inconvenience this has caused.
I have escalated your query with the payments team and I will give you feedback.
Regards
Tsholofelo
Discovery Bank's reply13 Oct 2023, 13:56
Official
Hi Shaun
I apologize for the frustration and inconvenience this has caused.
I have escalated your query with the payments team and I will give you feedback.
Regards
Tsholofelo
I apologize for the frustration and inconvenience this has caused.
I have escalated your query with the payments team and I will give you feedback.
Regards
Tsholofelo
Discovery Bank's replyOfficial
13 Oct 2023, 14:00Hi Shaun
I apologize for the frustration and inconvenience this has caused.
I have escalated your query with the payments team and I will give you feedback.
Regards
Tsholofelo
I apologize for the frustration and inconvenience this has caused.
I have escalated your query with the payments team and I will give you feedback.
Regards
Tsholofelo
Discovery Bank's reply13 Oct 2023, 14:00
Official
Hi Shaun
I apologize for the frustration and inconvenience this has caused.
I have escalated your query with the payments team and I will give you feedback.
Regards
Tsholofelo
I apologize for the frustration and inconvenience this has caused.
I have escalated your query with the payments team and I will give you feedback.
Regards
Tsholofelo
SL
Shaun L's updateReviewer Update
14 Oct 2023, 20:47I've heard that many times before in the past 2 months after me being the only one that makes an effort to get my money back. Yet again, i was proven right, escalations in Discovery do not work. Priority should mean feedback within the next 2 odd hours, yet, nothing, absolutely nothing. Well maybe this will help speed things up, on monday 12pm if no feedback was received, i'll click send on my linked message to your CEO, Hylton Kallner
SL
Shaun L's update14 Oct 2023, 20:47
Reviewer Update
I've heard that many times before in the past 2 months after me being the only one that makes an effort to get my money back. Yet again, i was proven right, escalations in Discovery do not work. Priority should mean feedback within the next 2 odd hours, yet, nothing, absolutely nothing. Well maybe this will help speed things up, on monday 12pm if no feedback was received, i'll click send on my linked message to your CEO, Hylton Kallner
SL
Shaun L's updateReviewer Update
16 Oct 2023, 11:17Exactly as expected, not a hint of someone keeping me updated on my "Escalated" call, it just proves my point that you did not escalate my call or take it serious.
SL
Shaun L's update16 Oct 2023, 11:17
Reviewer Update
Exactly as expected, not a hint of someone keeping me updated on my "Escalated" call, it just proves my point that you did not escalate my call or take it serious.
Discovery Bank's replyOfficial
18 Oct 2023, 12:36Hi Shaun
Thank you for updating me.
Please do let me know once you receive feedback.
Regards
Tsholofelo
Thank you for updating me.
Please do let me know once you receive feedback.
Regards
Tsholofelo
Discovery Bank's reply18 Oct 2023, 12:36
Official
Hi Shaun
Thank you for updating me.
Please do let me know once you receive feedback.
Regards
Tsholofelo
Thank you for updating me.
Please do let me know once you receive feedback.
Regards
Tsholofelo
SL
Shaun L's updateReviewer Update
18 Oct 2023, 15:26Hi, as expected, this is the feedback from the recipient. "As I see our Payments team have informed you via email with ID: *** that, since we never received the funds due to wrong details there would be no option to reject the payment." Please let me know what the next steps are
SL
Shaun L's update18 Oct 2023, 15:26
Reviewer Update
Hi, as expected, this is the feedback from the recipient. "As I see our Payments team have informed you via email with ID: *** that, since we never received the funds due to wrong details there would be no option to reject the payment." Please let me know what the next steps are
SL
Shaun L's updateReviewer Update
19 Oct 2023, 12:44Hi Tsholofelo, please find below feedback from HSBC
"Feedback from our PQ team is that the MT103 you have sent across has no valid SA account.
"Feedback from our PQ team is that the MT103 you have sent across has no valid SA account.
If possible, could you perhaps go back to Discovery Bank and check if they are able to request for the payment to be cancelled and reversed back to your account, from their side?"
Please urgently let me know what Discovery can do to resolve this
Please urgently let me know what Discovery can do to resolve this
SL
Shaun L's update19 Oct 2023, 12:44
Reviewer Update
Hi Tsholofelo, please find below feedback from HSBC
"Feedback from our PQ team is that the MT103 you have sent across has no valid SA account.
"Feedback from our PQ team is that the MT103 you have sent across has no valid SA account.
If possible, could you perhaps go back to Discovery Bank and check if they are able to request for the payment to be cancelled and reversed back to your account, from their side?"
Please urgently let me know what Discovery can do to resolve this
Please urgently let me know what Discovery can do to resolve this
SL
Shaun L's updateReviewer Update
19 Oct 2023, 16:12Hi Tsholofelo, based on my argument with the recipient it seems that the swift code on the MT103 document (line 54A: NATAAU33032) does not match the swift code that i see on my proof of payment (DEUTSGSG***). Please can you clarify what is happening - Please get back to me urgently
SL
Shaun L's update19 Oct 2023, 16:12
Reviewer Update
Hi Tsholofelo, based on my argument with the recipient it seems that the swift code on the MT103 document (line 54A: NATAAU33032) does not match the swift code that i see on my proof of payment (DEUTSGSG***). Please can you clarify what is happening - Please get back to me urgently
Discovery Bank's replyOfficial
20 Oct 2023, 08:10Hi Shaun
I did reach out to the payments team and they advised that they will recall the payment, however I need to contact you to get approval to recall the payment.
Will you please advise on a suitable to time contact you?
Regards
Tsholofelo
I did reach out to the payments team and they advised that they will recall the payment, however I need to contact you to get approval to recall the payment.
Will you please advise on a suitable to time contact you?
Regards
Tsholofelo
Discovery Bank's reply20 Oct 2023, 08:10
Official
Hi Shaun
I did reach out to the payments team and they advised that they will recall the payment, however I need to contact you to get approval to recall the payment.
Will you please advise on a suitable to time contact you?
Regards
Tsholofelo
I did reach out to the payments team and they advised that they will recall the payment, however I need to contact you to get approval to recall the payment.
Will you please advise on a suitable to time contact you?
Regards
Tsholofelo
Discovery Bank's replyOfficial
23 Oct 2023, 11:50Hi Shaun
I tried to call you this morning, however I could not reach you.
Please advise on a suitable time to contact you.
Regards
Tsholofelo
I tried to call you this morning, however I could not reach you.
Please advise on a suitable time to contact you.
Regards
Tsholofelo
Discovery Bank's reply23 Oct 2023, 11:50
Official
Hi Shaun
I tried to call you this morning, however I could not reach you.
Please advise on a suitable time to contact you.
Regards
Tsholofelo
I tried to call you this morning, however I could not reach you.
Please advise on a suitable time to contact you.
Regards
Tsholofelo
SL
Shaun L's updateReviewer Update
09 Nov 2023, 10:45Still waiting for my money, how long is this going to take? it's been weeks now
SL
Shaun L's update09 Nov 2023, 10:45
Reviewer Update
Still waiting for my money, how long is this going to take? it's been weeks now
SL
Shaun L's updateReviewer Update
21 Nov 2023, 11:09Discovery, i mean seriously! how disgusting is you customer service. This blows my mind how unprofessional this service that i'm getting is. I really hope that the public sees all of this so that they DO NOT bank with you! This issue has been outstanding since August! we are heading to 4 months now of me begging and training you on how easy and simple basic customer service is, yet it just goes in one ear and out the other! BE BETTER! literally wake up tomorrow morning and think, I NEED TO BE BETTER! THEN DO IT!!!!!!!
SL
Shaun L's update21 Nov 2023, 11:09
Reviewer Update
Discovery, i mean seriously! how disgusting is you customer service. This blows my mind how unprofessional this service that i'm getting is. I really hope that the public sees all of this so that they DO NOT bank with you! This issue has been outstanding since August! we are heading to 4 months now of me begging and training you on how easy and simple basic customer service is, yet it just goes in one ear and out the other! BE BETTER! literally wake up tomorrow morning and think, I NEED TO BE BETTER! THEN DO IT!!!!!!!
SL
Shaun L's updateReviewer Update
22 Nov 2023, 12:37halllooooooooo???????????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Shaun L's update22 Nov 2023, 12:37
Reviewer Update
halllooooooooo???????????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Shaun L's updateReviewer Update
22 Nov 2023, 15:26feedback PLEASE DISCOVERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will escalating to Hylton Kallner via linkedin speed things up?
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Shaun L's update22 Nov 2023, 15:26
Reviewer Update
feedback PLEASE DISCOVERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will escalating to Hylton Kallner via linkedin speed things up?
SL
Shaun L's updateReviewer Update
23 Nov 2023, 09:082 hours left to respond before i DM your CEO directly on linkedin and naming you personally who dealt with this case.
SL
Shaun L's update23 Nov 2023, 09:08
Reviewer Update
2 hours left to respond before i DM your CEO directly on linkedin and naming you personally who dealt with this case.