HD
Helicia D

1 reviews | Active since Nov 2018

28 May 2025, 16:05

Discovery never again

In April this year I realized that my name on my card was not correct. I wanted to buy a plane ticket and this did not correspond with my ID. Then send a mail to discovery asking to do a name change. That afternoon there where SMS's on my phone coming through. These where for big amounts spend at Hollywood bets. Just when I wanted to call them, they called me. They (hackers) then said is it you doing bets. I said no and then they apparently helped me to stop the ****mers but then stole all my money as well as my over draught. this was more than R50 000. Discovery said they are sorry but can not help me. So then I waited for a new card. It came today still with the wrong name. So I have to catch a plane. No credit card no money. I will not open a account with them again. My husband wanted to open one to use in accord with Vitality, which I also would not join. Absolutely one sided.

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Replies (3)
Discovery Bank
Discovery Bank's reply29 May 2025, 09:42
Official
Hi Helicia,

This is concerning to hear, we do apologize for the inconvenience that you experienced and note we will look into this and see how we may help you.

Kind regards
Tyrone
HD
Helicia D's update03 Jun 2025, 16:56
Reviewer Update
You know Tyrone, reading all the replies from Discovery is sickening. I am not inconvenienced. I have had it with the incompetence with the whole Discovery shebang. From the cards to vitality to medical to banking. Really? Lost my mother my father and my son. Needed help with medical treatments for my only child left only to hear sorry we have crashed. There are millions going into discovery which am sure it's not into your pocket. So, ask yourself the question where all the money is. Somewhere there is a fat cat sitting on a veranda sipping a whiskey, you and I are paying for it.
Discovery Bank
Discovery Bank's reply04 Jun 2025, 19:27
Official
Hi Helicia,

We do not want this to be your experience, please let us know what would eb a good time to call you and see how we may assist with this.

Kind regards
Tyrone