1 reviews | Active since Jan 2014
Discovery needs to discover what customer service means!
I have tried to close my Discovery Card account since the 29th of March. I was given a settlement amount valid until the 7th of April which I paid on the 5th leaving the account in a R43 credit. After numerous calls on my cellphone and speaking to 3 consultants (they refused to refer me to a manager), I not only owe them R270 now, they managed to get the reference number wrong and "escalated" the issue 3 times yet no notes have been made on the system!!??? Whatever you do, DON'T get a credit card from Discovery!! I am now moving my ENTIRE portfolio (medical aid, life insurance, etc.) to someone else, I am obviously not valuable enough now that I DARE close one account! STAY AWAY from Discovery!!
Hi Tzodala
As discussed, the reason why the settlement amount was cancelled is due to you, using the account after the settlement amount was given and then making another payment.
I do apologise for the agents not explaining this to you better however, your Discovery Card account has been closed.
Regards
Jaco
Hi Tzodala
As discussed, the reason why the settlement amount was cancelled is due to you, using the account after the settlement amount was given and then making another payment.
I do apologise for the agents not explaining this to you better however, your Discovery Card account has been closed.
Regards
Jaco