1 reviews | Active since Oct 2016
Discovery - Mmm dont you know the POPI act
Me again. Last week I wrote a review about Discovery's Banking app that left nothing to be desired for. I eventually opened an account on Saturday. On Monday morning I got a mail to say my card is on the way. I was amazed at this wonderful service as I was not even asked to select a prefered account on the app. However quite excited I loged in, only to find I was issued a secondary card on my husbands account. No what really concerns me is that we are married out of community of property without accrual and he was never asked to authorise a secondary card, neither did I enter any of his personal details when I opened my account. I phoned the bank immediately. They promised to rectify this on Monday already. Now being Wednesday we are non the wiser. We can not cancel this card. Neither can discovery tell us how this happened. This has affected my car and household insurance now too, because instead of qualifying for 25% cash back on Diamond Status I now qualify for 12.5% as I am now sharing a profile with my husband. I can also not open my own account, as I am now a hostage of my husbands account until Discovery decides to clean their house. They indicated that they will phone back, as I said I am not holding my breath as I was promised twice now and .... no calls. Maybe you have so many clients that you dont need anymore. Also thinking of cancelling my car insurance with you.
Thanks for taking our call earlier, we tried to call you back as requested but couldn't get through.
Please note that there has been a request logged to cancel the secondary card. We have also noticed that you started a new application on 7 September 2023, please complete that application so you can join the bank as a primary account holder.
The secondary card would have not affected your Vitality status with Insure in any way, as its an account that was not opened based on your credit record. The Vitality statuses would have been affected by the change in those particular products, you would need to enquire with Insure with the reason for the change in your Vitality status.
Best regards,
Mpho
Thanks for taking our call earlier, we tried to call you back as requested but couldn't get through.
Please note that there has been a request logged to cancel the secondary card. We have also noticed that you started a new application on 7 September 2023, please complete that application so you can join the bank as a primary account holder.
The secondary card would have not affected your Vitality status with Insure in any way, as its an account that was not opened based on your credit record. The Vitality statuses would have been affected by the change in those particular products, you would need to enquire with Insure with the reason for the change in your Vitality status.
Best regards,
Mpho
We have reviewed your profile, and can confirm the secondary card was removed and application complete.
Best regards,
Mpho
We have reviewed your profile, and can confirm the secondary card was removed and application complete.
Best regards,
Mpho
