Discovery miles - Transaction not reversed after numerous calls

<p>This is on behalf of my Dad.</p> <p>My dad tried booking a flight on the Kulula website using his Discovery miles on 3 April 2017.</p> <p>For some reason the sale was not successful but the miles were deducted from his account.</p> <p>The next day he called Discovery and Kulula and both parties confirmed that no sale had been made and the Discovery agent said the miles would be put back inot his account with 48 hours.</p> <p>Now, three weeks and many calls later, still no miles, just excuses.</p> <p>The calls were made on the following dates with these refernce numbers:</p> <p>04 April - No reference</p> <p>12 April - ***</p> <p>24 April - ***</p> <p> </p> <p>Even though my dad had discovery miles, we had to book tickets and put the entire amount on his credit card.</p>