Discovery miles transaction not reversed

<p>I made 2 online purchases about 3 weeks ago with my miles but something went wrong with the transaction. The vendor did not receive payment but my miles were deducted. I logged this with Discovery immediately. One of the transactions have been reversed but I'm struggling to get the other one reversed. It's been a couple of calls now to the call center (probably about 5) and it's the usual reponse "we have logged it with our technical team and expect it to be corrected within 3-5 working days". But it's been 3 weeks and no luck so far. The last time they were going to send me a recon of my miles account but nothing happened. I phoned again and asked for the recon again - the guy emailed the recon but it only covered transactions up the end of March - so completely useless. I can see from the Discovery website that one of the transactions have definitely not been reversed.... I'm just tired of phoning the call centre and would really like this to be fixed now.</p>