1 reviews | Active since Oct 2017
Discovery Miles *****ing my money
In March 2017 I was called by the discovery call centre and they asked if I would like to earn discovery miles. It would cost R400 but they would refund me within 7 working days. I opted in. 6 months later I am still waiting for my refund after calling numerous times and being sent an email to say that it would be refunded. I am so disappointed in their service and lack of ethics. I am being billed interest on this money that they now owe me and I will be cancelling my card asap. And by the way they deserve NO stars!!!!
Thank you for your comment.
I have sent you an email with the relevant information regarding the reversal of your Miles Fees, which was credited to your account on 9 May 2017. In addition to this, we will be following due process with the staff member who gave you the incorrect information in August. Again, I sincerely apologise for this.
I appreciate you bringing your experience to my attention - please let me know if there is anything else that I can help you with.
Best regards
Rene
Thank you for your comment.
I have sent you an email with the relevant information regarding the reversal of your Miles Fees, which was credited to your account on 9 May 2017. In addition to this, we will be following due process with the staff member who gave you the incorrect information in August. Again, I sincerely apologise for this.
I appreciate you bringing your experience to my attention - please let me know if there is anything else that I can help you with.
Best regards
Rene