1 reviews | Active since May 2016
Discovery Miles refunds are useless
I cancelled an order on takealot that was paid with both miles and my discovery card. However after cancelling this on the 1st of December and contacting discovery to refund my miles, I am STILL waiting for this requested refund. This is really poor and not good service at all. There always appears to be an issue with discovery on takealot when paying with both miles and card, as I have had problems before. Though this is the first time in taking almost a month for a refund of my miles. This needs to be sorted out asap and the miles reflect back in my account this week still, as I have waited patiently for long enough.
Thank you for your comment.
As per our telephonic discussion your Discovery Miles have been refunded to you. I am aware that our service to you has not been up to standard and I apologise for the amount of time that you have had to wait for me to process this refund. To process this refund we had to await confirmation from the merchant on the status of the order which I acknowledge took a long time. Our development team is looking into ways to make this process easier and quicker in future.
Should you require any further assistance please feel free to contact me directly.
Best Regards
Amanda
Thank you for your comment.
As per our telephonic discussion your Discovery Miles have been refunded to you. I am aware that our service to you has not been up to standard and I apologise for the amount of time that you have had to wait for me to process this refund. To process this refund we had to await confirmation from the merchant on the status of the order which I acknowledge took a long time. Our development team is looking into ways to make this process easier and quicker in future.
Should you require any further assistance please feel free to contact me directly.
Best Regards
Amanda