Discovery Miles refund outstanding for 5 months!
<p>On 15th November 2016, I attempted to use 2214 discovery miles for a Yuppiechef order. The miles were deducted from my balance but Yuppiechef said the transaction didn't go through on their side and the order was cancelled. I have tried, REPEATEDLY, to get the miles refunded over the course of 5 months. I have phoned and spoken to a number of people, it's been referred to other departments, and yet I am still being told it is being investigated. It cannot possibly take 5 months to figure this out. Ridiculous. I am beyond annoyed. </p>
Hi vanessa-lambe
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Hi vanessa-lambe
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Jaco,
I just received a call from Leviso again to see that the investigation has now determined that the payment did go through. I would like to say I give up but I don't because I managed to find the voicemail, from Steve at Yuppiechef, on 16th November, talking about the failed payment on my order and the issues they were having with Discovery. I would be more than happy to email the recording to you if you contact me with your email address.
Kind regards,
vanessa
Jaco,
I just received a call from Leviso again to see that the investigation has now determined that the payment did go through. I would like to say I give up but I don't because I managed to find the voicemail, from Steve at Yuppiechef, on 16th November, talking about the failed payment on my order and the issues they were having with Discovery. I would be more than happy to email the recording to you if you contact me with your email address.
Kind regards,
vanessa
Jaco - it's been a week with absolutely NO correspondence or update from you. Hardly better than dealing directly with the call centre.
Jaco - it's been a week with absolutely NO correspondence or update from you. Hardly better than dealing directly with the call centre.
Loviso (apologies if spelling is not correct) was a huge help in getting this resolved, he kept me updated all the way through and just phoned me to say it's finally been resolved and the miles have been refunded. The rest of this was a complete letdown but at least you have one dedicated, helpful employee.
Loviso (apologies if spelling is not correct) was a huge help in getting this resolved, he kept me updated all the way through and just phoned me to say it's finally been resolved and the miles have been refunded. The rest of this was a complete letdown but at least you have one dedicated, helpful employee.