1 reviews | Active since May 2016
Discovery Miles Payments not being released !!!
<p>Made an online purchase and elected to pay with my discovery miles</p> <p>it is now almost a week later and Discovery has failed to release payment</p> <p>Discovery Patinum Credit Card took 2 days to reply to my query and failed to answer my query</p> <p>NOW want another 3- 5 days to find out whether my payment has been released !!!</p> <p>No IT HAS NOT BEEN RELEASED !!! WHY THE HELL DO YOU NEED 3-5 DAYS TO FIND THAT OUT ???</p> <p>I TOLD YOU THAT UPFRONT <br /><br />IWANT TO KNOW WHY !!! YOU BUNCH OF *****S!!</p> <p> </p> <p>BECAUSE OF YOUR INCOMPETENCE !!- A BIRTHDAY PRESENT WILL NOT ARRIVE ON TIME</p> <p> </p>
Dear Client77
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Dear Client77
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
THIS WAS THE EMAIL FROM LOOTS ON FRIDAY CLEARLY STATING THAT THE ISSUE WAS ON THE DISCOVERY SIDE WHICH YOU DISCPOVER ARE NOW DENYING !!
I REinterrate AS PER MY VERY CLEAR TELEPHONIC COMMUNCIATION WITH YOU JACO THAT YOU ARE NOT TO REVERSE THIS TRANSACTION ; I REPEAT DO NOT REVERSE THIS TRANSACTION BECAUSE I DO NOT WANT TO LOSE THIS ITEM ON ORDER
SORT OUT THE DISCOVERY ISSUES WITH USE OF MILES A PAYMENT OPTION THAT MU;LTIPLE VENDORS HAVE HAD PROBLEMS WITH THIS PAST WEEK
From: Loot.co.za **********
Sent: Friday, November 18, 2016 3:30 PM
Subject: Re: RE: Confirmation of Loot.co.za order KHCL-119-BA20 [#37 ********** 7]
EXTERNAL
-- reply above this line --
Good day _________
So sorry for not responding to your email earlier.
Unfortunately we have still not received any feedback from Discovery regarding the issue on their side.
The delivery is on "hold" as we are unable to dispatch it from our warehouse due to the payment not being finalised from Discovery.
We are trying our best to push them for a solution however they are unable to provide us with feedback as to when this will be resolved.
We are so sorry about this.
Kind regards,
Loot T's & C's
THIS WAS THE EMAIL FROM LOOTS ON FRIDAY CLEARLY STATING THAT THE ISSUE WAS ON THE DISCOVERY SIDE WHICH YOU DISCPOVER ARE NOW DENYING !!
I REinterrate AS PER MY VERY CLEAR TELEPHONIC COMMUNCIATION WITH YOU JACO THAT YOU ARE NOT TO REVERSE THIS TRANSACTION ; I REPEAT DO NOT REVERSE THIS TRANSACTION BECAUSE I DO NOT WANT TO LOSE THIS ITEM ON ORDER
SORT OUT THE DISCOVERY ISSUES WITH USE OF MILES A PAYMENT OPTION THAT MU;LTIPLE VENDORS HAVE HAD PROBLEMS WITH THIS PAST WEEK
From: Loot.co.za **********
Sent: Friday, November 18, 2016 3:30 PM
Subject: Re: RE: Confirmation of Loot.co.za order KHCL-119-BA20 [#37 ********** 7]
EXTERNAL
-- reply above this line --
Good day _________
So sorry for not responding to your email earlier.
Unfortunately we have still not received any feedback from Discovery regarding the issue on their side.
The delivery is on "hold" as we are unable to dispatch it from our warehouse due to the payment not being finalised from Discovery.
We are trying our best to push them for a solution however they are unable to provide us with feedback as to when this will be resolved.
We are so sorry about this.
Kind regards,
Loot T's & C's
WHY DID YOU GO AND REVERSE THIS PAYMENT JACO !!!
I TOLD YOU REPEATEDLY THAT THIS PAYMENT WAS TO GO THORUGH
NOWHERE AND AT NO TIME DID I ASKL YOU TO REVERSE THIS PAYMENT
EXPLAIN YOURSELVES !!!!!!
Thank you for contacting us.
Feedback on inquiry:
We can confirm that we successfully reversed the Discovery miles that were reserved for Loot.co.za.
You can view the transactions and balances by visiting www.discovery.co.za.
Log in and click on:
Discovery Card
Discovery miles
Discovery miles transactions listing.
If you need any more information, please contact Discovery Card on ***or visit www.discovery.co.za.
Regards
Boitumelo Seboko
WHY DID YOU GO AND REVERSE THIS PAYMENT JACO !!!
I TOLD YOU REPEATEDLY THAT THIS PAYMENT WAS TO GO THORUGH
NOWHERE AND AT NO TIME DID I ASKL YOU TO REVERSE THIS PAYMENT
EXPLAIN YOURSELVES !!!!!!
Thank you for contacting us.
Feedback on inquiry:
We can confirm that we successfully reversed the Discovery miles that were reserved for Loot.co.za.
You can view the transactions and balances by visiting www.discovery.co.za.
Log in and click on:
Discovery Card
Discovery miles
Discovery miles transactions listing.
If you need any more information, please contact Discovery Card on ***or visit www.discovery.co.za.
Regards
Boitumelo Seboko