SB
Stuart B
1 reviews | Active since Nov 2011
15 Apr 2021, 08:33
Discovery Miles earned on card no longer working
I have thousands of rands in Discovery Miles I have accumulated over the past few years from spending on my card which I have used periodically to pay in store. 3 weeks ago, out of the blue, that stopped working with a "Technical Error 604"
I have since been told that I can only use them in the Active Rewards Mall on the app because I have not transferred to Discovery Bank.
But this doesn't work!
That page says you can only spend miles earned from Active Rewards and won't let me spend them! Based on the misery Discovery has put me through over the last few years I am not that excited about having to change to Discovery Bank. Maybe time for a change.
Seriously Discovery, what is up?
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
15 Apr 2021, 10:05Good day Stuart
Thank you for bringing this to our attention.
All clients with Miles, whether they have joined Discovery Bank or not, can use Discovery Miles to pay for items in-store at participating retailers, either in full or as a part payment.
We will investigate your error, and get back to you regarding your issue.
Regards
Sibongile
Thank you for bringing this to our attention.
All clients with Miles, whether they have joined Discovery Bank or not, can use Discovery Miles to pay for items in-store at participating retailers, either in full or as a part payment.
We will investigate your error, and get back to you regarding your issue.
Regards
Sibongile
Discovery Bank's reply15 Apr 2021, 10:05
Official
Good day Stuart
Thank you for bringing this to our attention.
All clients with Miles, whether they have joined Discovery Bank or not, can use Discovery Miles to pay for items in-store at participating retailers, either in full or as a part payment.
We will investigate your error, and get back to you regarding your issue.
Regards
Sibongile
Thank you for bringing this to our attention.
All clients with Miles, whether they have joined Discovery Bank or not, can use Discovery Miles to pay for items in-store at participating retailers, either in full or as a part payment.
We will investigate your error, and get back to you regarding your issue.
Regards
Sibongile
SB
Stuart B's updateReviewer Update
11 May 2021, 18:31That was exactly my understanding. It was working and then it stopped working. And the response I received was:
" As a Vitality and non-Discovery Bank member, currently you may only spend your Discovery Miles under the “Rewards and plays” tab on the Discovery App. This remains the case even though you are earning Discovery Miles for the transactions that you make with your existing Discovery credit card. "
This is obviously incorrect, and after a few weeks of trying it has started working again. It is worrying that when pointing out something which is obviously wrong I was given the runaround and then ignored. My last e-mail was never rep**** to.
" As a Vitality and non-Discovery Bank member, currently you may only spend your Discovery Miles under the “Rewards and plays” tab on the Discovery App. This remains the case even though you are earning Discovery Miles for the transactions that you make with your existing Discovery credit card. "
This is obviously incorrect, and after a few weeks of trying it has started working again. It is worrying that when pointing out something which is obviously wrong I was given the runaround and then ignored. My last e-mail was never rep**** to.
SB
Stuart B's update11 May 2021, 18:31
Reviewer Update
That was exactly my understanding. It was working and then it stopped working. And the response I received was:
" As a Vitality and non-Discovery Bank member, currently you may only spend your Discovery Miles under the “Rewards and plays” tab on the Discovery App. This remains the case even though you are earning Discovery Miles for the transactions that you make with your existing Discovery credit card. "
This is obviously incorrect, and after a few weeks of trying it has started working again. It is worrying that when pointing out something which is obviously wrong I was given the runaround and then ignored. My last e-mail was never rep**** to.
" As a Vitality and non-Discovery Bank member, currently you may only spend your Discovery Miles under the “Rewards and plays” tab on the Discovery App. This remains the case even though you are earning Discovery Miles for the transactions that you make with your existing Discovery credit card. "
This is obviously incorrect, and after a few weeks of trying it has started working again. It is worrying that when pointing out something which is obviously wrong I was given the runaround and then ignored. My last e-mail was never rep**** to.