Discovery miles deducted but order not placed

I purchased an item on takelot using my discovery miles. The amount was deducted from my miles account but the order was never actually placed. I contacted discovery and was told that they could do nothing for me until the matter was investigated which could take up to 5 working days. After this time my miles would be refunded. This does not help me at all as I was purchasing the item for a gift and now I cannot get it because discovery is incapable of reversing or completing the simple transaction. I have contacted takealot and they still have the item for me but I cannot get it now because discovery is unable to assist me in any way. Totally pathetic service from discovery.