GL
Gina L

1 reviews | Active since Mar 2015

19 Mar 2015, 09:13

DISCOVERY MILES CONVERSION TO VOYAGER MILES

On the 4th of March 2015 i apparently 'successfully' converted my Discovery Miles to Voyager Miles. We are pleased to confirm that you have successfully converted your 48713 Discovery Miles to 40594 SAA Voyager Miles.<br> Voyager Miles Redemption *** -MailRef#***#-<br> I was told that this would take up to 3 days to reflect in my Voyager account. 15 days later and I am still waiting. Every time I call Discovery they say - this is Voyager's problem, every time I call Voyager they say this is a Discovery problem and NO-ONE wants to take responsibility. I have been passed from pillar to post....have wasted SOOO much time on this, have called daily to both and get a different person each time.....where I have to re-explain my story as the previous person I spoke to (who PROMISED to call me back and did not!) is either 'out on lunch' or 'not in today'! I have been told that an email has been sent to the 'operator' who will respond in 5 days. REALLY????? Is this good enough?????<br> I am desperate to book flights on the first day of school holidays and I am so upset, angry and disappointed. I feel LET DOWN as everyone just PASSES THE BUCK! I have yet to see these miles .....

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Replies (1)
Discovery Bank
Discovery Bank's reply19 Mar 2015, 10:49
Official
Hello Gina Lourens,

Thank you for your comment and for bringing this matter to our attention.

We have responded to you via email.

Regards

Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Office: +***
Fax: +***
Email: ***
URL: http://www.discovery.co.za