MC
Martin C
1 reviews | Active since Apr 2025
18 Oct 2025, 10:39
Discovery Miles Cash out delay
Dear Discovery Team,
I am writing to formally raise a concern regarding my Discovery Miles cash-out request. I contacted your customer service team two days ago regarding this matter, but I have not received any feedback or update since my call.
It is important that my Discovery Miles be cashed out as requested, and I would appreciate a prompt response confirming when this will be processed. Lack of communication in this regard is frustrating and does not meet the service standards I expect.
Please provide an immediate update on the status of my request.
Kind regards, Martin Cloete
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
18 Oct 2025, 11:03Hi Martin
Thank you for reaching out.
I understand you’ve requested to close your account with us. To clarify, are the Discovery Miles you’re referring to the ones that remained in your account prior to submitting the closure request?
Regards,
Yuvna
Thank you for reaching out.
I understand you’ve requested to close your account with us. To clarify, are the Discovery Miles you’re referring to the ones that remained in your account prior to submitting the closure request?
Regards,
Yuvna
Discovery Bank's reply18 Oct 2025, 11:03
Official
Hi Martin
Thank you for reaching out.
I understand you’ve requested to close your account with us. To clarify, are the Discovery Miles you’re referring to the ones that remained in your account prior to submitting the closure request?
Regards,
Yuvna
Thank you for reaching out.
I understand you’ve requested to close your account with us. To clarify, are the Discovery Miles you’re referring to the ones that remained in your account prior to submitting the closure request?
Regards,
Yuvna
MC
Martin C's updateReviewer Update
20 Oct 2025, 22:28Yes.
1246 miles i want cashed out please.
1246 miles i want cashed out please.
MC
Martin C's update20 Oct 2025, 22:28
Reviewer Update
Yes.
1246 miles i want cashed out please.
1246 miles i want cashed out please.
Discovery Bank's replyOfficial
23 Oct 2025, 09:27Hi Martin
I have sent you a Direct Message, please let me know if you have any further concerns.
Regards,
Yuvna
I have sent you a Direct Message, please let me know if you have any further concerns.
Regards,
Yuvna
Discovery Bank's reply23 Oct 2025, 09:27
Official
Hi Martin
I have sent you a Direct Message, please let me know if you have any further concerns.
Regards,
Yuvna
I have sent you a Direct Message, please let me know if you have any further concerns.
Regards,
Yuvna
Discovery Bank's replyOfficial
27 Oct 2025, 13:55Hi Martin
Due to no response, I will proceed to close off your case on Hellopeter. Feedback has been provide to you on the remaining Discovery Miles.
Do not hesitate to reach out to us on our toll-free number ***if there is anything else you need assistance with. We are open 24/7.
Have a good day further.
Regards,
Yuvna
Due to no response, I will proceed to close off your case on Hellopeter. Feedback has been provide to you on the remaining Discovery Miles.
Do not hesitate to reach out to us on our toll-free number ***if there is anything else you need assistance with. We are open 24/7.
Have a good day further.
Regards,
Yuvna
Discovery Bank's reply27 Oct 2025, 13:55
Official
Hi Martin
Due to no response, I will proceed to close off your case on Hellopeter. Feedback has been provide to you on the remaining Discovery Miles.
Do not hesitate to reach out to us on our toll-free number ***if there is anything else you need assistance with. We are open 24/7.
Have a good day further.
Regards,
Yuvna
Due to no response, I will proceed to close off your case on Hellopeter. Feedback has been provide to you on the remaining Discovery Miles.
Do not hesitate to reach out to us on our toll-free number ***if there is anything else you need assistance with. We are open 24/7.
Have a good day further.
Regards,
Yuvna