Discovery miles

Good day,

I made purchase in last year through Takealot using my discovery miles..the item was faulty and thus returned. Takelot refunded the amount in two transactions to my disovery miles account. Only one of the transactions was refunded on my account..and the other one not.

It has been 10 months of constant emails and phone calls...each time speaking to someone new, and repeating the story. There is never a manager/senior person available to speak to.

Firstly Discovery insisted that the refund was made to my account...after sending proof that it was not, I had to get a load of documents from Takelot confirming the refund...and then the refund to my account was promised... This was provided...and no refund...now all of a sudden the discovery claims that the refund was never received from takelot. While takelot insists that the refund was given to Discovery. Neither parties owning up to their responsibility to sort out the mess.

I am tired of having the inquire and "proof" my case...Discovery Bank only sends an automated response...and no feedback on the case. Really pathetic virtual bank that is suppose to sort out inquiries via email...as they state "a banker will contact you soon"...which does not happen.. And takelot stands by their proof that it was returned to Discovery.