RR
Ruan R
1 reviews | Active since Feb 2019
26 Feb 2019, 20:38
Discovery Miles
Do not let the Discovery Miles be a selling point! I have never been allocated the correct amount of Miles based on the calculations provided on the Discovery website.
Further to this, no one from Discovery could ever give me an answer or get back to me to explain why I am not allocated the right amount of Miles.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
28 Feb 2019, 11:45Hi Ruan
Thank you for your time during our earlier telephonic conversation.
As discussed, we have requested for our Finance Team to review your Discovery Miles which have allocated and confirm if there are any discrepancies with regards to the amount of Discovery Miles awarded to you.
Should we find that there are indeed discrepancies, we will ensure the additional Discovery Miles are allocated to you.
We will provide you with further feedback as soon as the query has been reviewed.
Kind regards
Thank you for your time during our earlier telephonic conversation.
As discussed, we have requested for our Finance Team to review your Discovery Miles which have allocated and confirm if there are any discrepancies with regards to the amount of Discovery Miles awarded to you.
Should we find that there are indeed discrepancies, we will ensure the additional Discovery Miles are allocated to you.
We will provide you with further feedback as soon as the query has been reviewed.
Kind regards
Discovery Bank's reply28 Feb 2019, 11:45
Official
Hi Ruan
Thank you for your time during our earlier telephonic conversation.
As discussed, we have requested for our Finance Team to review your Discovery Miles which have allocated and confirm if there are any discrepancies with regards to the amount of Discovery Miles awarded to you.
Should we find that there are indeed discrepancies, we will ensure the additional Discovery Miles are allocated to you.
We will provide you with further feedback as soon as the query has been reviewed.
Kind regards
Thank you for your time during our earlier telephonic conversation.
As discussed, we have requested for our Finance Team to review your Discovery Miles which have allocated and confirm if there are any discrepancies with regards to the amount of Discovery Miles awarded to you.
Should we find that there are indeed discrepancies, we will ensure the additional Discovery Miles are allocated to you.
We will provide you with further feedback as soon as the query has been reviewed.
Kind regards
Discovery Bank's replyOfficial
07 Mar 2019, 12:05Hi Ruan
We apologies for the delay in providing you with feedback. We are still in the process of resolving your query.
We have completed the breakdown how your Discovery Miles were calculated and will forward the document to you once we have fully resolved your query.
We have picked up that certain Discovery Miles Multiplier Partner Stores which you purchased at loaded the incorrect transaction description which resulted in you not receiving your Multiplier Miles on these transactions. We are currently working on having these descriptions corrected in order to allocate the additional Discovery Miles.
We will be in contact with you as soon as this process has been completed.
Kind regards
We apologies for the delay in providing you with feedback. We are still in the process of resolving your query.
We have completed the breakdown how your Discovery Miles were calculated and will forward the document to you once we have fully resolved your query.
We have picked up that certain Discovery Miles Multiplier Partner Stores which you purchased at loaded the incorrect transaction description which resulted in you not receiving your Multiplier Miles on these transactions. We are currently working on having these descriptions corrected in order to allocate the additional Discovery Miles.
We will be in contact with you as soon as this process has been completed.
Kind regards
Discovery Bank's reply07 Mar 2019, 12:05
Official
Hi Ruan
We apologies for the delay in providing you with feedback. We are still in the process of resolving your query.
We have completed the breakdown how your Discovery Miles were calculated and will forward the document to you once we have fully resolved your query.
We have picked up that certain Discovery Miles Multiplier Partner Stores which you purchased at loaded the incorrect transaction description which resulted in you not receiving your Multiplier Miles on these transactions. We are currently working on having these descriptions corrected in order to allocate the additional Discovery Miles.
We will be in contact with you as soon as this process has been completed.
Kind regards
We apologies for the delay in providing you with feedback. We are still in the process of resolving your query.
We have completed the breakdown how your Discovery Miles were calculated and will forward the document to you once we have fully resolved your query.
We have picked up that certain Discovery Miles Multiplier Partner Stores which you purchased at loaded the incorrect transaction description which resulted in you not receiving your Multiplier Miles on these transactions. We are currently working on having these descriptions corrected in order to allocate the additional Discovery Miles.
We will be in contact with you as soon as this process has been completed.
Kind regards
Discovery Bank's replyOfficial
14 Mar 2019, 11:14Hi Ruan.
We have sent an email to *** regarding your Discovery Miles query.
Kind regards
We have sent an email to *** regarding your Discovery Miles query.
Kind regards
Discovery Bank's reply14 Mar 2019, 11:14
Official
Hi Ruan.
We have sent an email to *** regarding your Discovery Miles query.
Kind regards
We have sent an email to *** regarding your Discovery Miles query.
Kind regards