Discovery locked my account without my knowledge

Discovery bank has frozen my whole profile WITHOUT informing me about any process changes or any new procedures they have set out in their policies, after changing all these things without my knowledge I called and asked them to send me documentation, to date they have not even sent anything, it's two weeks since I asked for communication on my arrangements and general way forward for my portfolio, as per the FSCA, all clients should be informed of any changes in process or procedures that impact their accounts, still to date my account has been blocked and I have not received any kind of communication from the managers and consultants I spoke to which is Nkuli, Johanes, Nosiwe, Dilondeni, Matome, Sipho I very disappointed with how they have treated me and my profile which is with so much prejudice without even calling or sending a text, they decided to lock my account without my knowledge and have meddled without my permission