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Sandra T

1 reviews | Active since Dec 2015

22 Jan 2024, 10:43

Discovery is the worst bank with the worst customer services.

I will include my previous review underneath. Discovery bank just ignore me as their customer and don't even reply on my reviews or emails send to them....... They just called me now and just put the phone down while I speak to them. Please people, this is the worst bank with the worst customer services...... I wil continue writing reviews on Hello Peter untill you attend to my query. My previous review:- Discovery bank is the worst bank in South Africa with the worst customer service..... I made a payment on 5 December 2023 in my credit card. Discovery bank just simply redirect the payment to another account. An account that I didn't open, that I don't use and didn't even receive a bank card to use... Since then they ignore all my correspondence about the matter and don't even answer me. They just calling me to make a payment that I have already made. I just want to warn.... Think twice before opening an account at Discovery bank

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Replies (4)
Discovery Bank
Discovery Bank's reply23 Jan 2024, 11:32
Official
Hi Sandra 

I see that our collections team has been assisting you with allocating these payments which are now reflecting correctly, please confirm which other payment you need assistance with?  

Regards, 
Palehelo 
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Sandra T's update24 Jan 2024, 09:48
Reviewer Update
If all my payments were allocated, why does Discovery bank say that my credit facility is in arrears?? The problem is my payment of R1000 made on 05 December 2023 is redirect to another account which I did not open nor used or even received a card to use on that account. This is my query and you just ignore the fact that you stole my payment of 05 December 2023 out of my credit card and put it another account...... I want this issue to be resolved as quick as possible.
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Sandra T's update24 Jan 2024, 10:43
Reviewer Update
I have now spoken to Discovery bank. They claim that the transaction account was opened together with your credit account. I opened my credit card account years ago. The transaction account was opened last year without my knowledge and consent. How do you explain that??? And now I must pay bank cost on that transaction account which I did not open or use. So people beware of this ****. You must open 2 accounts so that Discovery bank can claim bank cost on both accounts and if you only has a Credit card account they just open a transaction account to claim double bank costs.
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Sandra T's update29 Jan 2024, 15:20
Reviewer Update
Discovery Bank, stop reply that payment is allocated because the payment is definitely not allocated. Check your records. ...........!!!!!!!!!!!!