Discovery is failing me

I need urgent assistance regarding a serious PayShap issue. I made a payment to a cellphone number that the intended recipient has used for over five years. She receives her FNB bank notifications on that same number. When I entered the number into my Discovery app, her name appeared in the “Known As” section, so everything seemed correct and legitimate.

The payment went off successfully on my side, but the intended recipient never received the funds. After investigating, we discovered that her cellphone number is somehow linked to a completely different FNB account holder.

Both banks opened dispute cases and requested 10 days for investigation. It has now been more than 14 days with no resolution and no meaningful feedback. This is a serious banking error and needs immediate escalation