Discovery is de*****ing its clients!

There seems to be a lot of ***** happening with Discovery PayShap/Immediate payments. I did a Payshap payment on the 16th of November from my Discovery Savings account to an Absa account of mine. The payment never reflected on my Absa, which means it has been lingering somewhere with Discovery. I still have not received any feedback from anyone from Discovery regarding my money that just magically disappeared. This was escalated to the relevant department as a missing payment query 2 weeks ago, and still nothing.

Today, my husband made an immediate payment from his Discovery to his other bank account, and the money is nowhere to be found. This is clear ***** happening within Discovery. But they are quick to blame the other bank. Nobody is willing to help with this and they don't seem to care!

I need my money back into my account.