Discovery is a ****

Item: Discovery Bank
Rating: 1
Author: Nkosana X

I app**** for a card replacement and then called the client service to cancel it. I was already charged an exorbitant amount for the replacement and now I'm told I can't get a refund even though I canceled. That means Discovery Bank has taken R210 from me and I won't be getting a new card or a refund. They've definitely lost me as a customer.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

05 Feb 2026, 07:44

Hey Nkosana.

Thank you for reaching out to us.

I will look into this and provide you with feedback.

Regards,
Jabulile

Discovery Bank's reply05 Feb 2026, 07:44

Official

Hey Nkosana.

Thank you for reaching out to us.

I will look into this and provide you with feedback.

Regards,
Jabulile

Nkosana X's updateReviewer Update

05 Feb 2026, 08:11

Then reinstate the replacement I'd rather have a new card I'll just cancel the one I'm using. I can't have my money taken and receive nothing in return. Also your agents should make it clear before canceling the replacement that there is no refund

Nkosana X's update05 Feb 2026, 08:11

Reviewer Update