Discovery iPhone Benefit ::It does NOT work

Discovery Bank offers an iPhone benefit to which the total amount of the phone can be deducted per month off your Discovery Credit Card if you have achieved 3 goals per week for a cycle of every 4 weeks, being: driving, activity, money. For the first two weeks of having the iPhone all my goals were achieved which was shortly after 25 December. (I had the exact same problem when I used the apple watch benefit over two years ago and monthly I would have to call in and deal with the same issues that their system was not pulling the information through correctly ). From the third week of the first cycle the driving goal on the iPhone benefit on the banking app shows that I have not achieved the driving goal, this now goes on for the last 16 weeks. After many attempts of calling in to find out what the problem may be, Discovery Bank are still unable to rectify the situation but happily continue to charge. They said they would resolve, but they have not. I continue to email and make phone calls each time having to explain the whole situation again and again and to no avail, they still have not resolved anything.

Discovery Bank appear to be happy to continue to deduct approximately R600 out of an estimate R800 monthly deduction for the cost of the phone. I am therefore only getting around R200 off, where if the driving goal were achieved as it should be, then I would be getting a total of R640 off the R800. So you can see the frustration and significance of the problem.

The service delivery is unacceptable. Calls get cut. They dont reply to emails and they are not serious about perfecting their customer satisfaction.

I am sure that I am of one of many that are having the same problem and it should not be happening. I have had experience with the watch benefit and now the iPhone and there really is not very much to benefit at all, except for Discovery - they seem to benefit the most !!

The amount of hours and airtime I have wasted is ridiculous! For something that should be so simple seems to be so complicated for Discovery Bank to resolve. It is strange that their system does not pull the goals through correctly. Perhaps I am missing something here but all I know is that Discovery Bank is just not playing the game correctly, creating stress and frustration to many other members that may be in the same boat too.

I have no idea what more to do but it does seem to be a very faulty system.