Discovery insisting on submitting erroneous tax information to SARS

I have an issue with a Discovery Bank tax certificate after a transfer from a Tax Free Savings Account to another account. SARS wants to penalise me R14 000 due to this issue. Discovery refuses to assist me and also refuses to rectify the clear error on their certificate. They have also submitted the mistaken information to SARS.

I contacted Discovery and logged an enquiry on 17 September. I followed up on 18 September and they logged another query and promised me feedback. By 30 September 2024 I still had not received feedback and followed up again, only to be contacted at 18h00 in the evening, when I was informed that the person assisting me was on leave, but that the "department" dealing with the tax certificates said that they cannot assist me due to their Terms and Conditions which were never pointed out to me as required by the Consumer Protection Act. In any event, the Terms and Conditions aren't even relevant - Discovery has misrepresented by financial position to SARS and refuses to rectify it.

In essence, Discovery is causing me financial harm due to a function that they allow on their banking app without any warning or restriction, they submit clearly erroneous information to SARS, and they now refuse to rectify the situation completely after failing to get back to me for almost two weeks, which will end up costing me money.

Deplorable service from what I thought was a bank that at least treats their loyal customers (insurance, investments, medical and banking) with empathy.

Bye Discovery, hello Investec.