PP
Prashant P
1 reviews | Active since Sept 2013
27 May 2024, 13:28
Discovery Inconsistencies
And Discovery does it once more. I am honestly regretting ever dealing with people of this caliber. I apply for a specific banking product, everything gets approved, I did not accept in time so the offer expired and asked me to resubmit. I resubmit exactly the same documents literally the same day that the previous offer expired. This time Discovery cannot understand the documents and wants a bunch of other documents.
They clearly do not have a set criteria for their offers. I just don't understand how inconsistent this company is. So far I have had issues with their Life department and the Bank department so it seems this quality of service spans across the entire company.
In addition their contact numbers on correspondence do not work, so getting in touch is an absolute hassle. This seems to be the easiest medium to get action or in contact with Discovery.
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Replies (4)
Discovery Bank's replyOfficial
28 May 2024, 13:28Hi Prashant
I have consulted with our credit team, the additional document requested may reflect additional information that our team requires.
This may due to additional information that we have received, its connected to the bond that you currently have.
Best regards,
Mpho
I have consulted with our credit team, the additional document requested may reflect additional information that our team requires.
This may due to additional information that we have received, its connected to the bond that you currently have.
Best regards,
Mpho
Discovery Bank's reply28 May 2024, 13:28
Official
Hi Prashant
I have consulted with our credit team, the additional document requested may reflect additional information that our team requires.
This may due to additional information that we have received, its connected to the bond that you currently have.
Best regards,
Mpho
I have consulted with our credit team, the additional document requested may reflect additional information that our team requires.
This may due to additional information that we have received, its connected to the bond that you currently have.
Best regards,
Mpho
PP
Prashant P's updateReviewer Update
28 May 2024, 14:10I understand this. If you read my compliant again, you will notice that I have an issue with differing requirements for the exact same product within a few days apart. Please take the time to adequately research this compliant before responding. Look at the prior application.
I submitted the exact same documents a few days earlier. Everything was APPROVED, only for me to accept. Nobody asked for additional documents or even mentioned bonds etc. Why is it being asked for now and not the first time?
Let me be clear, I do not need this product. It is to your advantage that I move business over to you. If you want to complicate things and waste my time, then I am more than happy to keep my business exactly where it is and move what I have from Discovery there as well.
I submitted the exact same documents a few days earlier. Everything was APPROVED, only for me to accept. Nobody asked for additional documents or even mentioned bonds etc. Why is it being asked for now and not the first time?
Let me be clear, I do not need this product. It is to your advantage that I move business over to you. If you want to complicate things and waste my time, then I am more than happy to keep my business exactly where it is and move what I have from Discovery there as well.
PP
Prashant P's update28 May 2024, 14:10
Reviewer Update
I understand this. If you read my compliant again, you will notice that I have an issue with differing requirements for the exact same product within a few days apart. Please take the time to adequately research this compliant before responding. Look at the prior application.
I submitted the exact same documents a few days earlier. Everything was APPROVED, only for me to accept. Nobody asked for additional documents or even mentioned bonds etc. Why is it being asked for now and not the first time?
Let me be clear, I do not need this product. It is to your advantage that I move business over to you. If you want to complicate things and waste my time, then I am more than happy to keep my business exactly where it is and move what I have from Discovery there as well.
I submitted the exact same documents a few days earlier. Everything was APPROVED, only for me to accept. Nobody asked for additional documents or even mentioned bonds etc. Why is it being asked for now and not the first time?
Let me be clear, I do not need this product. It is to your advantage that I move business over to you. If you want to complicate things and waste my time, then I am more than happy to keep my business exactly where it is and move what I have from Discovery there as well.
PP
Prashant P's updateReviewer Update
28 May 2024, 14:17By the way, I have no issues providing the additional information. It just means I need to dedicate time to it when I know you dont really need it (you approved my prior application without it). I am pointing out that you have differing requirements as and when it suits you or you are failing to admit that the first application did not receive the due diligence that it required. In other words, someone yet again is delivering poor service at Discovery.
PP
Prashant P's update28 May 2024, 14:17
Reviewer Update
By the way, I have no issues providing the additional information. It just means I need to dedicate time to it when I know you dont really need it (you approved my prior application without it). I am pointing out that you have differing requirements as and when it suits you or you are failing to admit that the first application did not receive the due diligence that it required. In other words, someone yet again is delivering poor service at Discovery.
Discovery Bank's replyOfficial
25 Jun 2024, 10:07Hi Prashant
Please note that our credit team considers many aspects when evaluating and re-evaluating applications.
Since this was the second time you app****, they may have needed to go in depth with certain aspects. For a better understanding and more information, please get through to our team on ***.
Best regards,
Mpho
Please note that our credit team considers many aspects when evaluating and re-evaluating applications.
Since this was the second time you app****, they may have needed to go in depth with certain aspects. For a better understanding and more information, please get through to our team on ***.
Best regards,
Mpho
Discovery Bank's reply25 Jun 2024, 10:07
Official
Hi Prashant
Please note that our credit team considers many aspects when evaluating and re-evaluating applications.
Since this was the second time you app****, they may have needed to go in depth with certain aspects. For a better understanding and more information, please get through to our team on ***.
Best regards,
Mpho
Please note that our credit team considers many aspects when evaluating and re-evaluating applications.
Since this was the second time you app****, they may have needed to go in depth with certain aspects. For a better understanding and more information, please get through to our team on ***.
Best regards,
Mpho