BP
Billy P
1 reviews | Active since Apr 2010
03 Jun 2026, 17:29
Discovery Incompetence
Yesterday I made a payment from my Discovery Bank account to MTN for my monthly services. At 24:00 last night MTN suspended my line....I checked and my payment was pending after 24 hrs. So I made a second payment from Discovery to MTN, payment also said it was pending.....I do this every month and have never had an issue....spoke to the call center and the agent had a quite a story, which made no sense at all, but he couldn't help me because the payments "was between banks"....total nonsense. At 11:00 the second payment went through....the first payment is still pending...I guess i wont be using Discovery to pay my MTN account again.
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Replies (2)
Discovery Bank's replyOfficial
03 Jun 2026, 17:43Hi Billy,
Thank you for your feedback, and I’m sorry to hear about your experience and the inconvenience caused.
Please note that payments between banks are subject to cut-off times. If you make a payment after the daily cut-off or outside business hours, it’s only processed the next business day and can take up to 1 to 3 working days to reflect with the beneficiary.
I appreciate you bringing this to our attention and apologise for the frustration caused. Please let me know if there is anything that I can assist you with.
Kind regards,
Marusha
Thank you for your feedback, and I’m sorry to hear about your experience and the inconvenience caused.
Please note that payments between banks are subject to cut-off times. If you make a payment after the daily cut-off or outside business hours, it’s only processed the next business day and can take up to 1 to 3 working days to reflect with the beneficiary.
I appreciate you bringing this to our attention and apologise for the frustration caused. Please let me know if there is anything that I can assist you with.
Kind regards,
Marusha
Discovery Bank's reply03 Jun 2026, 17:43
Official
Hi Billy,
Thank you for your feedback, and I’m sorry to hear about your experience and the inconvenience caused.
Please note that payments between banks are subject to cut-off times. If you make a payment after the daily cut-off or outside business hours, it’s only processed the next business day and can take up to 1 to 3 working days to reflect with the beneficiary.
I appreciate you bringing this to our attention and apologise for the frustration caused. Please let me know if there is anything that I can assist you with.
Kind regards,
Marusha
Thank you for your feedback, and I’m sorry to hear about your experience and the inconvenience caused.
Please note that payments between banks are subject to cut-off times. If you make a payment after the daily cut-off or outside business hours, it’s only processed the next business day and can take up to 1 to 3 working days to reflect with the beneficiary.
I appreciate you bringing this to our attention and apologise for the frustration caused. Please let me know if there is anything that I can assist you with.
Kind regards,
Marusha
BP
Billy P's updateReviewer Update
03 Jun 2026, 17:53Again....a bunch of nonsense, the payment was not sent to MTN...even after 24 hrs, now go and look at my account instead of giving me your standard answer...where is the payment that I made in the morning of the 2nd of June....
BP
Billy P's update03 Jun 2026, 17:53
Reviewer Update
Again....a bunch of nonsense, the payment was not sent to MTN...even after 24 hrs, now go and look at my account instead of giving me your standard answer...where is the payment that I made in the morning of the 2nd of June....