SG
Sinazo G
1 reviews | Active since Apr 2025
22 Apr 2025, 17:35
Discovery, I want my money back!!!
I withdrew R1500 on the 20th of March, and I didn't get the whole amount, I only got R50 and the other amount was stuck into the ATM machine and went back inside. I immediately reported the matter and on the 25th of March, they disputed the amount and credited it back into my account. A week later, I realised I had a negative balance of R1663 (which they deducted on my payday) I called them to understand what was going on, they were talking in riddles, last week I sent them an email, up to this day, they haven't said anything or rep**** to my email. Long story short, I'm still confused as to what happened and I still don't have my R1450 back.
Helpful (0)
Replies (30)0
Replies (30)
Discovery Bank's replyOfficial
22 Apr 2025, 17:51Hey Sinazo
Thanks for reaching out to us.
I am looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Thanks for reaching out to us.
I am looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's reply22 Apr 2025, 17:51
Official
Hey Sinazo
Thanks for reaching out to us.
I am looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Thanks for reaching out to us.
I am looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
23 Apr 2025, 09:00I've heard that before. I've been calling nonstop for the past 4 weeks and even wrote you guys an email, but still, I haven't got my money back yet and no one has given me any feedback. Please make sure I get my money back, I'm sick and tired of this back and forth.
SG
Sinazo G's update23 Apr 2025, 09:00
Reviewer Update
I've heard that before. I've been calling nonstop for the past 4 weeks and even wrote you guys an email, but still, I haven't got my money back yet and no one has given me any feedback. Please make sure I get my money back, I'm sick and tired of this back and forth.
Discovery Bank's replyOfficial
23 Apr 2025, 16:49Hey Sinazo
I have reviewed your profile.
So there was a transaction on 20 March that was only banked on 5 April, please note that we cannot stop merchants from banking funds if the transaction has already been initiated.
The reference of the transaction is "DNR EastLondonOxfod213 Eastern Cape", and was a point of sale. Is that the dispute case you are referring to?
Kind regards,
Mpho.
I have reviewed your profile.
So there was a transaction on 20 March that was only banked on 5 April, please note that we cannot stop merchants from banking funds if the transaction has already been initiated.
The reference of the transaction is "DNR EastLondonOxfod213 Eastern Cape", and was a point of sale. Is that the dispute case you are referring to?
Kind regards,
Mpho.
Discovery Bank's reply23 Apr 2025, 16:49
Official
Hey Sinazo
I have reviewed your profile.
So there was a transaction on 20 March that was only banked on 5 April, please note that we cannot stop merchants from banking funds if the transaction has already been initiated.
The reference of the transaction is "DNR EastLondonOxfod213 Eastern Cape", and was a point of sale. Is that the dispute case you are referring to?
Kind regards,
Mpho.
I have reviewed your profile.
So there was a transaction on 20 March that was only banked on 5 April, please note that we cannot stop merchants from banking funds if the transaction has already been initiated.
The reference of the transaction is "DNR EastLondonOxfod213 Eastern Cape", and was a point of sale. Is that the dispute case you are referring to?
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
23 Apr 2025, 17:38Yes, it is
SG
Sinazo G's update23 Apr 2025, 17:38
Reviewer Update
Yes, it is
SG
Sinazo G's updateReviewer Update
23 Apr 2025, 17:39So what does that supposed mean? Will I not get my money back?🤔
SG
Sinazo G's update23 Apr 2025, 17:39
Reviewer Update
So what does that supposed mean? Will I not get my money back?🤔
Discovery Bank's replyOfficial
24 Apr 2025, 10:04Hi Sinazo
Thanks for confirming.
A dispute case has been logged and is under investigation, our payments team is awaiting feedback. These type of disputes can take 30 to 90 days to be resolved.
Please kindly await feedback, we will be sure to revert once the resolution has been reached.
Kind regards,
Mpho.
Thanks for confirming.
A dispute case has been logged and is under investigation, our payments team is awaiting feedback. These type of disputes can take 30 to 90 days to be resolved.
Please kindly await feedback, we will be sure to revert once the resolution has been reached.
Kind regards,
Mpho.
Discovery Bank's reply24 Apr 2025, 10:04
Official
Hi Sinazo
Thanks for confirming.
A dispute case has been logged and is under investigation, our payments team is awaiting feedback. These type of disputes can take 30 to 90 days to be resolved.
Please kindly await feedback, we will be sure to revert once the resolution has been reached.
Kind regards,
Mpho.
Thanks for confirming.
A dispute case has been logged and is under investigation, our payments team is awaiting feedback. These type of disputes can take 30 to 90 days to be resolved.
Please kindly await feedback, we will be sure to revert once the resolution has been reached.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
24 Apr 2025, 22:36So the wait continues? Wow. Anyway thank you. I'm hoping to get my money ASAP. I've been waiting for far too long and never got any feedback. I'm really running out of patience, honestly!!!
SG
Sinazo G's update24 Apr 2025, 22:36
Reviewer Update
So the wait continues? Wow. Anyway thank you. I'm hoping to get my money ASAP. I've been waiting for far too long and never got any feedback. I'm really running out of patience, honestly!!!
Discovery Bank's replyOfficial
25 Apr 2025, 08:43Hey Sinazo
It's most definitely understandable, we are also waiting on a third party to provide us with feedback.
However please note that we are working on investigating this transaction and providing you with efficient details.
Kind regards,
Mpho.
It's most definitely understandable, we are also waiting on a third party to provide us with feedback.
However please note that we are working on investigating this transaction and providing you with efficient details.
Kind regards,
Mpho.
Discovery Bank's reply25 Apr 2025, 08:43
Official
Hey Sinazo
It's most definitely understandable, we are also waiting on a third party to provide us with feedback.
However please note that we are working on investigating this transaction and providing you with efficient details.
Kind regards,
Mpho.
It's most definitely understandable, we are also waiting on a third party to provide us with feedback.
However please note that we are working on investigating this transaction and providing you with efficient details.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
02 May 2025, 11:02Hi Sinazo
Thank you so much for your patience.
Your case is currently with one of our Executive Relationship Managers who will contact you via email with further details regarding your query.
Kind regards,
Mpho.
Thank you so much for your patience.
Your case is currently with one of our Executive Relationship Managers who will contact you via email with further details regarding your query.
Kind regards,
Mpho.
Discovery Bank's reply02 May 2025, 11:02
Official
Hi Sinazo
Thank you so much for your patience.
Your case is currently with one of our Executive Relationship Managers who will contact you via email with further details regarding your query.
Kind regards,
Mpho.
Thank you so much for your patience.
Your case is currently with one of our Executive Relationship Managers who will contact you via email with further details regarding your query.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
03 May 2025, 19:23Hi Mpho
Thank you so much for the feedback. When can I expect an email as I haven't received it yet?
Thanks
Thank you so much for the feedback. When can I expect an email as I haven't received it yet?
Thanks
SG
Sinazo G's update03 May 2025, 19:23
Reviewer Update
Hi Mpho
Thank you so much for the feedback. When can I expect an email as I haven't received it yet?
Thanks
Thank you so much for the feedback. When can I expect an email as I haven't received it yet?
Thanks
Discovery Bank's replyOfficial
05 May 2025, 09:18Hey Sinazo
She would have sent you an acknowledgement email already, as soon as there is further feedback they will reach out to you.
Kind regards,
Mpho.
She would have sent you an acknowledgement email already, as soon as there is further feedback they will reach out to you.
Kind regards,
Mpho.
Discovery Bank's reply05 May 2025, 09:18
Official
Hey Sinazo
She would have sent you an acknowledgement email already, as soon as there is further feedback they will reach out to you.
Kind regards,
Mpho.
She would have sent you an acknowledgement email already, as soon as there is further feedback they will reach out to you.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
05 May 2025, 13:13I haven't received any email yet. I'm getting tired of this honestly, this investigation is dragging.
SG
Sinazo G's update05 May 2025, 13:13
Reviewer Update
I haven't received any email yet. I'm getting tired of this honestly, this investigation is dragging.
Discovery Bank's replyOfficial
06 May 2025, 12:51Hi Sinazo
The email of acknowledgement was sent on Wed, 23 Apr 2025, 16:46 Complaints, from ***.
Kind regards,
Mpho.
The email of acknowledgement was sent on Wed, 23 Apr 2025, 16:46 Complaints, from ***.
Kind regards,
Mpho.
Discovery Bank's reply06 May 2025, 12:51
Official
Hi Sinazo
The email of acknowledgement was sent on Wed, 23 Apr 2025, 16:46 Complaints, from ***.
Kind regards,
Mpho.
The email of acknowledgement was sent on Wed, 23 Apr 2025, 16:46 Complaints, from ***.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
08 May 2025, 12:58Who are you going to get this feedback from? And why does it have to take months? Please, I want my money back
SG
Sinazo G's update08 May 2025, 12:58
Reviewer Update
Who are you going to get this feedback from? And why does it have to take months? Please, I want my money back
Discovery Bank's replyOfficial
09 May 2025, 10:06Hi Sinazo
For any further communication regarding this complaint, please respond on the email thread from our Executive Relationship Manager.
Best regards,
Mpho.
For any further communication regarding this complaint, please respond on the email thread from our Executive Relationship Manager.
Best regards,
Mpho.
Discovery Bank's reply09 May 2025, 10:06
Official
Hi Sinazo
For any further communication regarding this complaint, please respond on the email thread from our Executive Relationship Manager.
Best regards,
Mpho.
For any further communication regarding this complaint, please respond on the email thread from our Executive Relationship Manager.
Best regards,
Mpho.
SG
Sinazo G's updateReviewer Update
08 Jun 2025, 12:39Hi Mpho. I did reply to the email they sent me, but still nothing. How long must I wait? I'm running out of patience.
SG
Sinazo G's update08 Jun 2025, 12:39
Reviewer Update
Hi Mpho. I did reply to the email they sent me, but still nothing. How long must I wait? I'm running out of patience.
Discovery Bank's replyOfficial
09 Jun 2025, 08:11Hi Sinazo
Thanks for letting us know. I am looking into this for you and will get back to you.
Kind regards,
Mpho.
Thanks for letting us know. I am looking into this for you and will get back to you.
Kind regards,
Mpho.
Discovery Bank's reply09 Jun 2025, 08:11
Official
Hi Sinazo
Thanks for letting us know. I am looking into this for you and will get back to you.
Kind regards,
Mpho.
Thanks for letting us know. I am looking into this for you and will get back to you.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
10 Jun 2025, 13:06Hey Sinazo
Thank you for your patience.
I have followed up with the team, and an Executive Relationship Manager should contact you for further assistance.
Kind regards,
Mpho.
Thank you for your patience.
I have followed up with the team, and an Executive Relationship Manager should contact you for further assistance.
Kind regards,
Mpho.
Discovery Bank's reply10 Jun 2025, 13:06
Official
Hey Sinazo
Thank you for your patience.
I have followed up with the team, and an Executive Relationship Manager should contact you for further assistance.
Kind regards,
Mpho.
Thank you for your patience.
I have followed up with the team, and an Executive Relationship Manager should contact you for further assistance.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
10 Jun 2025, 13:18When are they going to contact me? I've heard that before but still nothing. Also, I've been waiting for far too long. I expect my money today please
SG
Sinazo G's update10 Jun 2025, 13:18
Reviewer Update
When are they going to contact me? I've heard that before but still nothing. Also, I've been waiting for far too long. I expect my money today please
Discovery Bank's replyOfficial
11 Jun 2025, 10:58Hi Sinazo
There is an Executive Relationship Manager who is currently assigned to your case, she will reach out to you as soon as there is feedback.
Kind regards,
Mpho.
There is an Executive Relationship Manager who is currently assigned to your case, she will reach out to you as soon as there is feedback.
Kind regards,
Mpho.
Discovery Bank's reply11 Jun 2025, 10:58
Official
Hi Sinazo
There is an Executive Relationship Manager who is currently assigned to your case, she will reach out to you as soon as there is feedback.
Kind regards,
Mpho.
There is an Executive Relationship Manager who is currently assigned to your case, she will reach out to you as soon as there is feedback.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
11 Jun 2025, 14:37Feedback from who? Y'all have been waiting for a feedback for 2 months now. Or should I give up my money, is that it?
SG
Sinazo G's update11 Jun 2025, 14:37
Reviewer Update
Feedback from who? Y'all have been waiting for a feedback for 2 months now. Or should I give up my money, is that it?
SG
Sinazo G's updateReviewer Update
11 Jun 2025, 14:39Mpho tell me, why do I have to beg so much for my money? It's not like I owe you guys or something, that money is my hard earned money.
SG
Sinazo G's update11 Jun 2025, 14:39
Reviewer Update
Mpho tell me, why do I have to beg so much for my money? It's not like I owe you guys or something, that money is my hard earned money.
Discovery Bank's replyOfficial
13 Jun 2025, 12:08Hi Sinazo
I understand how frustrating this has been, however when we are awaiting feedback externally we cannot control when they get back to us with the relevant feedback - unfortunately this delays our communication to our clients.
We have followed up with the team again, you should receive communication via email should we have any.
Kind regards,
Mpho.
I understand how frustrating this has been, however when we are awaiting feedback externally we cannot control when they get back to us with the relevant feedback - unfortunately this delays our communication to our clients.
We have followed up with the team again, you should receive communication via email should we have any.
Kind regards,
Mpho.
Discovery Bank's reply13 Jun 2025, 12:08
Official
Hi Sinazo
I understand how frustrating this has been, however when we are awaiting feedback externally we cannot control when they get back to us with the relevant feedback - unfortunately this delays our communication to our clients.
We have followed up with the team again, you should receive communication via email should we have any.
Kind regards,
Mpho.
I understand how frustrating this has been, however when we are awaiting feedback externally we cannot control when they get back to us with the relevant feedback - unfortunately this delays our communication to our clients.
We have followed up with the team again, you should receive communication via email should we have any.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
17 Jun 2025, 12:31Hi Sinazo
Thank you so much for your patience, our team has been trying to contact you on the number that we have on our system to no avail. Do you have an alternative number?
Our Payments team has also confirmed that they sent you a follow up email, please kindly check it on your side.
Kind regards,
Mpho.
Thank you so much for your patience, our team has been trying to contact you on the number that we have on our system to no avail. Do you have an alternative number?
Our Payments team has also confirmed that they sent you a follow up email, please kindly check it on your side.
Kind regards,
Mpho.
Discovery Bank's reply17 Jun 2025, 12:31
Official
Hi Sinazo
Thank you so much for your patience, our team has been trying to contact you on the number that we have on our system to no avail. Do you have an alternative number?
Our Payments team has also confirmed that they sent you a follow up email, please kindly check it on your side.
Kind regards,
Mpho.
Thank you so much for your patience, our team has been trying to contact you on the number that we have on our system to no avail. Do you have an alternative number?
Our Payments team has also confirmed that they sent you a follow up email, please kindly check it on your side.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
21 Jun 2025, 13:40Good day Mpho
I have received an email from you guys and rep****, I'm just hoping I'm not too late. Yes I do have an alternative number ***. Thank you
I have received an email from you guys and rep****, I'm just hoping I'm not too late. Yes I do have an alternative number ***. Thank you
SG
Sinazo G's update21 Jun 2025, 13:40
Reviewer Update
Good day Mpho
I have received an email from you guys and rep****, I'm just hoping I'm not too late. Yes I do have an alternative number ***. Thank you
I have received an email from you guys and rep****, I'm just hoping I'm not too late. Yes I do have an alternative number ***. Thank you
Discovery Bank's replyOfficial
23 Jun 2025, 09:15Hey Sinazo
Thanks for your response.
Were you able to respond to the email?
Kind regards,
Mpho.
Thanks for your response.
Were you able to respond to the email?
Kind regards,
Mpho.
Discovery Bank's reply23 Jun 2025, 09:15
Official
Hey Sinazo
Thanks for your response.
Were you able to respond to the email?
Kind regards,
Mpho.
Thanks for your response.
Were you able to respond to the email?
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
23 Jun 2025, 14:58Hi Mpho. Yes I did
SG
Sinazo G's update23 Jun 2025, 14:58
Reviewer Update
Hi Mpho. Yes I did
Discovery Bank's replyOfficial
24 Jun 2025, 06:44Hi Sinazo
Thank you so much for confirming.
Kind regards,
Mpho.
Thank you so much for confirming.
Kind regards,
Mpho.
Discovery Bank's reply24 Jun 2025, 06:44
Official
Hi Sinazo
Thank you so much for confirming.
Kind regards,
Mpho.
Thank you so much for confirming.
Kind regards,
Mpho.
SG
Sinazo G's updateReviewer Update
26 Jun 2025, 12:06Still waiting for them to contact me, I haven't heard from them since I rep**** back to their email.
SG
Sinazo G's update26 Jun 2025, 12:06
Reviewer Update
Still waiting for them to contact me, I haven't heard from them since I rep**** back to their email.
Discovery Bank's replyOfficial
27 Jun 2025, 11:51Hi Sinazo
Please kindly answer your phone as the team is constantly trying to get ahold of you regarding your complaint.
Your case is still open, and the team is working on it will provide you with feedback.
Kind regards,
Mpho.
Please kindly answer your phone as the team is constantly trying to get ahold of you regarding your complaint.
Your case is still open, and the team is working on it will provide you with feedback.
Kind regards,
Mpho.
Discovery Bank's reply27 Jun 2025, 11:51
Official
Hi Sinazo
Please kindly answer your phone as the team is constantly trying to get ahold of you regarding your complaint.
Your case is still open, and the team is working on it will provide you with feedback.
Kind regards,
Mpho.
Please kindly answer your phone as the team is constantly trying to get ahold of you regarding your complaint.
Your case is still open, and the team is working on it will provide you with feedback.
Kind regards,
Mpho.