Discovery Hold times ridiculous!

Item: Discovery Bank
Rating: 1
Author: Gareth M

Dear Discovery,

I recently upgraded my bank account, DSV Has been trying to contact me to arrange delivery of my new card but due to complications my phone is not accessible. I have been trying to call in since yesterday, but each time im transferred to the wrong department or left on hold waiting for a consultant for more than 20 mins. Please Contact me and arrange delivery on ***

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

19 Apr 2021, 15:43

Hi Gareth

That is definitely not ideal. Can you please confirm if this was Discovery that you tried to contact or DSV themselves?

Regards
AJ

Discovery Bank's reply19 Apr 2021, 15:43

Official

Hi Gareth

That is definitely not ideal. Can you please confirm if this was Discovery that you tried to contact or DSV themselves?

Regards
AJ

Gareth M's updateReviewer Update

19 Apr 2021, 16:41

Discovery Bank. Called Dsv they answered pretty quick but said i have to arrange the delivery with discovery first, which was real annoying. please contact me tomorrow and sort this out asap, its been a week already. im frustrated and honestly feel like moving to Nedbank.

Gareth M's update19 Apr 2021, 16:41

Reviewer Update

Discovery Bank's replyOfficial

19 Apr 2021, 16:48

I will log a case to rearrange delivery for you. Please expect a call from DSV tomorrow.

Regards
AJ

Discovery Bank's reply19 Apr 2021, 16:48

Official

I will log a case to rearrange delivery for you. Please expect a call from DSV tomorrow.

Regards
AJ