Discovery hits all time low

Hi there,

1. When my Discovery card came up for renewal last October their couriers – CCD couriers took forever to get hold of me to set up a new card delivery, and their lines that they left messages for were always engaged. I finally got hold of them and set up for them to come and deliver the card. I had my ID and proof of residence as required and completed everything they wanted, and the guy photographed / scanned my documents. Then however, the guy rudely refused to hand over the card despite me having provided everything that their online representative had said that I required. He felt I needed to provide him with a paper version of my proof of address. So he left. 2. I then contacted his manager, who agreed that this was ridiculous and said he would investigate and get back to me. Which of course he never bothered to do. 3. So then on the 14th of December I sent an email to Discovery on the requested email address *** and explained all that I have in this email. I have yet to receive any kind of response from them whatsoever. At this point I started thinking it is time to move my medical aid, Insurance, functional disability, vitality and all the other massive amounts of monies I give them every month to someone else! 4. Now today I received an account from the Discovery Credit card department – the same one I emailed – charging me R95.35 for the privilege of using their credit card that they won’t provide me with. That is just straight up *****.

Who is the best organization to contact now to report 1. The level of service and 2. The ********** billing?

Regards, Emile du Toit