1 reviews | Active since Jul 2011
Discovery have failed to resolve my complaint
Despite numerous emails and complaints, Discovery have failed to resolve my issue!
I need for Discovery to send me the SMS to confirm the end of cycle balance. When I queried this, I did get a response but the issue was still not sorted out. Very unhappy that such a simple request cannot be resolved without endless admin from my side.
Hello furiouscapetown
Thank you for bringing this matter to my attention.
As discussed, the reason for not receiving this SMS is due to your account settings.
I do apologise however, for our agents not explaining this better and will address accordingly.
Regards
Jaco
Hello furiouscapetown
Thank you for bringing this matter to my attention.
As discussed, the reason for not receiving this SMS is due to your account settings.
I do apologise however, for our agents not explaining this better and will address accordingly.
Regards
Jaco