sB
sarel B
1 reviews | Active since Jul 2018
25 May 2022, 04:09
Discovery has serious system problems ad they don't even know it or will not admit it
I paid for food using the tap method, the transaction declined, then tried to insert the card, transaction declined, went to draw money at the atm to pay for the food, transaction timed out. All three transactions then showed declined and approved in the app with a pending status. I phoned discovery a few times and they advised I must wait 7 days for it to be corrected. Now the money is out of my account and I'm not sure if I will ever see it again. Definitely closing this account, if I can..........
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
25 May 2022, 09:17Hi Sarel
I'm sorry to hear that.
If the payments are pending, then it can take up to seven days for the merchant to bank those transactions. It all depends on when they bank their transactions.
The funds will then be made available in your account.
Regards
AJ
I'm sorry to hear that.
If the payments are pending, then it can take up to seven days for the merchant to bank those transactions. It all depends on when they bank their transactions.
The funds will then be made available in your account.
Regards
AJ
Discovery Bank's reply25 May 2022, 09:17
Official
Hi Sarel
I'm sorry to hear that.
If the payments are pending, then it can take up to seven days for the merchant to bank those transactions. It all depends on when they bank their transactions.
The funds will then be made available in your account.
Regards
AJ
I'm sorry to hear that.
If the payments are pending, then it can take up to seven days for the merchant to bank those transactions. It all depends on when they bank their transactions.
The funds will then be made available in your account.
Regards
AJ
sB
sarel B's updateReviewer Update
25 May 2022, 09:37Well today is 7 days, let's see what happens by midnight. It's a problem on your system that caused this and should be fixed to minimize customer impact. Example, if I only had R1100-00 in my account and I purchased R1000-00 of petrol and it's declined by discovery's systems but still holds a pending, where must I get the R1000 from to pay for the petrol or must I leave my car at the petrol station for 7 days to get the money back into my account and then pay for the petrol? How is it my problem anyway, you must rectify it, also then explain to me what happened to those three transactions. I'm just glad I still had an account at another bank where I could draw money to pay the merchant.
sB
sarel B's update25 May 2022, 09:37
Reviewer Update
Well today is 7 days, let's see what happens by midnight. It's a problem on your system that caused this and should be fixed to minimize customer impact. Example, if I only had R1100-00 in my account and I purchased R1000-00 of petrol and it's declined by discovery's systems but still holds a pending, where must I get the R1000 from to pay for the petrol or must I leave my car at the petrol station for 7 days to get the money back into my account and then pay for the petrol? How is it my problem anyway, you must rectify it, also then explain to me what happened to those three transactions. I'm just glad I still had an account at another bank where I could draw money to pay the merchant.
Discovery Bank's replyOfficial
25 May 2022, 09:39I'll have a look at your account to figure out why your transactions declined and get back to you regarding this.
Regards
AJ
Regards
AJ
Discovery Bank's reply25 May 2022, 09:39
Official
I'll have a look at your account to figure out why your transactions declined and get back to you regarding this.
Regards
AJ
Regards
AJ