Discovery has ******* systems and terrible service

My spouse signed up for a fitness device via Discovery vitality , My spouse had a fitness device linked to a secondary credit card

They then forcibly moved my credit card to the new Discovery bank, The new discovery system did not allow me to setup a secondary card in her name because she does not have an ID number she is a foreign passport holder only

I requested that the device be transferred to my card but they said no

to continue the service she has to hold a secondary card but they cannot setup a secondary card for her

Now Their system is saying we have to pay off the device instead

I requested a solution by phoning in and the consultants said they were going to resolve the system issue and try to get a secondary card setup

Now they have submitted her details to the SSDA service ref *** when its actually their system limitation which caused this issue

on top of that they charge full cell rates to use their contact number!!!