UC
Ursula C
1 reviews | Active since Jun 2011
27 Mar 2019, 21:09
Discovery Hanging onto Clients Money
***** National Bank doing it's best to de***** people again. When you have R 19 500 credit in your account and they reflect your balance as "0" - trying to de***** me of further funds because R 400 000 is apparently not sufficient for you!
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Replies (3)
Discovery Bank's replyOfficial
28 Mar 2019, 07:47Hi CheekiThe funds is available for you to use.
Kindly note, if your account is not in a favorable status, when you deposited money into your account, we will automatically update your account into a favorable status overnight, thereafter the funds will become available.
If you do need the funds available immediately, kindly contact our call center to open your account, after you’ve made the payment.
Regards.
Kindly note, if your account is not in a favorable status, when you deposited money into your account, we will automatically update your account into a favorable status overnight, thereafter the funds will become available.
If you do need the funds available immediately, kindly contact our call center to open your account, after you’ve made the payment.
Regards.
Discovery Bank's reply28 Mar 2019, 07:47
Official
Hi CheekiThe funds is available for you to use.
Kindly note, if your account is not in a favorable status, when you deposited money into your account, we will automatically update your account into a favorable status overnight, thereafter the funds will become available.
If you do need the funds available immediately, kindly contact our call center to open your account, after you’ve made the payment.
Regards.
Kindly note, if your account is not in a favorable status, when you deposited money into your account, we will automatically update your account into a favorable status overnight, thereafter the funds will become available.
If you do need the funds available immediately, kindly contact our call center to open your account, after you’ve made the payment.
Regards.
UC
Ursula C's updateReviewer Update
28 Mar 2019, 09:15Clearly you do not READ that the account was in CREDIT, but this is par for the course with Discovery! I will be calling your call centre to close this account, as it was supposed to be in January 2019 when I received confirmation that it would be closed and you permitted further ********** transactions on my account, now when I try and get the CREDIT amount out of the account the message is that there is no card linked (THERE HAS BEEN NO CARD LINKED TO THAT ACCOUNT SINCE OCTOBER 2018 AND YET YOU LET ********** TRANSACTIONS THROUGH BUT WON'T ALLOW THE ACCOUNT HOLDER TO TRANSACT), just another way that ***** National Bank *****s their clients.
UC
Ursula C's update28 Mar 2019, 09:15
Reviewer Update
Clearly you do not READ that the account was in CREDIT, but this is par for the course with Discovery! I will be calling your call centre to close this account, as it was supposed to be in January 2019 when I received confirmation that it would be closed and you permitted further ********** transactions on my account, now when I try and get the CREDIT amount out of the account the message is that there is no card linked (THERE HAS BEEN NO CARD LINKED TO THAT ACCOUNT SINCE OCTOBER 2018 AND YET YOU LET ********** TRANSACTIONS THROUGH BUT WON'T ALLOW THE ACCOUNT HOLDER TO TRANSACT), just another way that ***** National Bank *****s their clients.
UC
Ursula C's updateReviewer Update
02 Apr 2019, 10:23My account is still in credit and I am still unable to transfer the funds and close the account - how desperate you must be to behave in such an ********* manner. This is the email I received on 28 March 2019 at 13:11 - "Thank you for your email. As per our telephonic conversation, I will be handling the situation with the admin team. I have already escalated the issue and we are treating it as a matter of urgency.
I will revert back with feedback as soon as I have received any from the team.
Kind Regards,
Mohato Makalima"
This "gentleman" has since left the employ of Discovery Card and I have to start the process ALL over again. Don't send me the generic, we so sorry bull and you will address the matter and give me feedback - ACTIONS NOT WORDS.
UC
Ursula C's update02 Apr 2019, 10:23
Reviewer Update
My account is still in credit and I am still unable to transfer the funds and close the account - how desperate you must be to behave in such an ********* manner. This is the email I received on 28 March 2019 at 13:11 - "Thank you for your email. As per our telephonic conversation, I will be handling the situation with the admin team. I have already escalated the issue and we are treating it as a matter of urgency.
I will revert back with feedback as soon as I have received any from the team.
Kind Regards,
Mohato Makalima"
This "gentleman" has since left the employ of Discovery Card and I have to start the process ALL over again. Don't send me the generic, we so sorry bull and you will address the matter and give me feedback - ACTIONS NOT WORDS.