1 reviews | Active since Aug 2014
Discovery *****ulant
I bought tickets to see the Script for 4 May. Viagogo falsely advertised tickets at R 1 100 for 4 tickets amount off my card was R 6 300. I was devastated. Could not contact Viagogo at all. Called Discovery Card was told that if I stopped my card the transaction would not go through. So stopped the card. This was 28 Feb. On the 2 March Discovery proceeded to authorise the transaction. Which is ******* as the card had been stopped. On contacting them I was told that it would take 30 working days to assess this and get back to me. For a company this size this is crazy. I still haven’t received the tickets, still have not heard back from Discovery but I am R 6 300 poorer. I have also had the inconvenience of a cancelled Discovery card. When I recalled I was advised that the consultant gave me the wrong information. Now I have to sit R 6 300 short for over 6 weeks due to Discovery’s bad staff. So disappointed as I felt that this was supposed to b a professional company
Thank you for your comment.
As discussed telephonically, we are obligated to honour all transactions processed on your Discovery Card, however, there is the dispute process that is followed for all transactions that were not authorised. I understand that the process is lengthy and it leaves you short on your limit which can be an inconvenience.
I apologise that this information was not communicated to you and I will address this with the consultant who assisted you.
Your complaint has been forwarded to our developers for them to review the dispute process to make it easier and better for our clients.
Best Regards
Amanda
Thank you for your comment.
As discussed telephonically, we are obligated to honour all transactions processed on your Discovery Card, however, there is the dispute process that is followed for all transactions that were not authorised. I understand that the process is lengthy and it leaves you short on your limit which can be an inconvenience.
I apologise that this information was not communicated to you and I will address this with the consultant who assisted you.
Your complaint has been forwarded to our developers for them to review the dispute process to make it easier and better for our clients.
Best Regards
Amanda
