Discovery ***** Department Is Shockingly ***********

I am shocked by the customer service I have received through Discovery. Since November, my wife has been blocked out of her Discovery app due to Discovery merging their data. Since the data merger, they have been sending an OTP to confirm her identity to an old email address that belonged to her father which now no longer exists.

She has been a member of my account since 2015?!

We have contacted Discovery numerous times with promises that they would help us within "24-48 hours" but at every point, it ends in no contact because their ***** department fails to connect with us?

As a customer of Health, Vitality, Life & Insure I am appalled by the incompetence of a department which should be the most efficient in the entire company. It is worrisome that a company as big as Discovery has merged old data and that a department as significant as ***** could be so inept. A greater concern for me is that my wife is due to give birth in 2 weeks and we still can't access her account? What the hell Discovery?