Discovery doesn't have email facilities?

<p>At 14h20 today 12 June 2017, I had a conversation with a lady called Ona at the call centre. She explained that she could not help me and that I needed to speak to someone in a different department. I requested that she please email me confirmation of our conversation and the contact details of the person I should speak to. She told me that they do not email. Clearly we had a conversation and both her and I have email capabilities so I don't understand the issue.</p> <p> </p> <p>When I requested to speak to her superior, she ****ed the call.</p> <p> </p> <p>Discovery come on...get your act together it's 2017 not the middle ages.</p> <p> </p>