Discovery doesn't have a Clue

I did a card upgrade early December 2015, upgraded from a blue debit to a Platimum Credit Card, all done no hassle, limits loaded, been using the existing card ever since then, made numerous payments, however I have been unable to get my new Platinum Credit Card from Discovery, it's been 2 months, I have made endless calls, and listened to endless excuses and reasons since December 2015 with no luck. The latest being that the card has gone for card assessment, what does this even mean? As well as the card needs to be manufactured and embossed? Is it going to be embossed with real Platimum? And is this the cause of the new delay? <br> <br> You would expect better from discovery, but I guess this is as result of becoming too big.<br> <br> If there is anyone left at Discovery that can assist and hopefully have this resolved before end of 2016 that would be highly appreciated, if it's not asking too much, and if it is asking too much, my sincere apologies in advance <br> <br> Mr Raymond