CV
Clive V

1 reviews | Active since Mar 2009

04 Nov 2015, 17:46

Discovery do you actually care about your clients?

Why is it that Discovery Card will sms you every time a debit goes through your card but simply refuse to sms you when they debit your card with interest?<br> I believed there was a certain amount in my card which was more than adequate for my purchase only to have it declined.<br> I was mortified and immediately telephoned Discovery to ascertain what the problem was.<br> I was told that interest had been charged to the card 2 days ago.<br> When I asked why I did not receive a sms to that effect I was informed that Discovery do not do that, so basically, tough.<br> I find this asinine and would appreciate an answer to this obvious failing.<br> The statement that this would appear on my statement is not acceptable.<br> I need to know whenever an amount is debited to my account, not days later.<br> Honestly Discovery this is really not rocket science.

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Nov 2015, 10:42
Official
Hello clivev,

Thank you for your comments and for bringing this matter to our attention.

We are sorry for the delayed response, as we were experiencing technical issues with the Hello Peter site.

However we are glad that we were able to speak with you on 5 November 2015 and discuss your concerns.

Thank you for your kind understanding.

Your reference number is - ***.


Regards,

Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za