Discovery do not care about wasting your time

Item: Discovery Bank
Rating: 1
Author: Leonardo K

I was told by Discovery Card that today I will get my replacement credit card delivered. I waited for 3 hours, then I decided to contact them. I was then told that it will be delivered tomorrow. Discovery Card management ovbiously are not worried about wasting your time, otherwise they would put measures in place to ensure that appointments are carefully honoured. An appology, a call telling me that the delivery was delayed? Not a chance. This will mean Customer Care. Not up Discovery's alley. Only profit driven!!

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

12 Jun 2019, 10:23

Hi leonardokleiman
I do apologise for the inconvenience caused, and have requested CCD Couriers to investigate into your query.
We will ensure your card is delivered today as scheduled.
Regards
Jaco

Discovery Bank's reply12 Jun 2019, 10:23

Official

Hi leonardokleiman
I do apologise for the inconvenience caused, and have requested CCD Couriers to investigate into your query.
We will ensure your card is delivered today as scheduled.
Regards
Jaco

Leonardo K's updateReviewer Update

12 Jun 2019, 14:57

Although all calls are suppossed tobe recorded, I am sure your investigation will show nothing wrong in your side.
Poor show, I waited 3 hours for your delivery and had to be back again today!!

Leonardo K's update12 Jun 2019, 14:57

Reviewer Update

Although all calls are suppossed tobe recorded, I am sure your investigation will show nothing wrong in your side.
Poor show, I waited 3 hours for your delivery and had to be back again today!!