Discovery Dispute service POOR

Item: Discovery Bank
Rating: 1
Author: Morne W

I have traveled International & had to pay a refundable deposit at the Hotel. After numerous mails with Hotel regarding the refund we have found out its a Internal issue with Discovery South Africa. I have phoned/emailed numerous times without luck since January 2018. I finally logged a dispute without any luck. When i phone Discovery i get send around from one person to another without any luck. Being a Loyal customer for long now i a receiving POOR & NO service regarding this. If i had to outstanding funds due to Discovery they will bill me interest, being over 5 months fighting to get a answer without any luck. Is Discovery employees capable to do their work??

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

22 May 2018, 09:25

Thank you for your comment.

As per our communication, the Disputes Team will contact you directly to resolve your query.

Please don't hesitate to let me know if you need anything else.

Best regards

Rene

Discovery Bank's reply22 May 2018, 09:25

Official

Thank you for your comment.

As per our communication, the Disputes Team will contact you directly to resolve your query.

Please don't hesitate to let me know if you need anything else.

Best regards

Rene

Morne W's updateReviewer Update

29 May 2018, 13:46

Discovery is thanking me for my comment, but the problem is still not been resolved. Discovery is clearly not capable of sorting out any issues. The service delivery is poor.

Morne W's update29 May 2018, 13:46

Reviewer Update

Discovery is thanking me for my comment, but the problem is still not been resolved. Discovery is clearly not capable of sorting out any issues. The service delivery is poor.