Discovery disapoints

<p>I had to jump through all discovery card's hoops to get a discovery credit card. As an avert discovery supporter I am saddened by the shocking service from this money grabbing company. I attempted to use my card for the first time, just be declined. Never mind the embarrassment discovery caused for me, I went online to investigate. I had (still have) "KYC account frozen" status. I called discovery just to be passed from one person to the next. They said they need to contact FNB etc. I simply asked to be kept in the loop. The "helper" promised he will put it writing and email me what was happening. He did not have any idea why my account status was what it was (ref: ********** 914). As one can expect they did not call or email me. I called again to find out what was happening, eventually I got talking to a manager, also promised to sort this out and help. It comes out that, fnb did not accept my copy of my id. (even though discovery has a colour copy and the person who dropped off my credit card accepted the id. The first discovery rep could not even tell me this info. They want me to go down to the police station to get another certified copy and get it to them. I do not accept that. they then said they will organize for discovery to call and come through to pick up my id. I am still waiting for a call. Seems like as soon as discovery has their admin fees and money they do not care about their clients anymore. I want my admin fees back as well as the money I already transferred to the card. To whom ever is reading this, don’t get a card it is not worth the trouble.</p>