DISCOVERY ***** DEPARTMENT NO SERVICE AND NO POSITIVE OUTCOME

My phone was hacked with an SAA App and R15 000 was ****** out of my credit card on the 4th of February. I immediately reported the *****. I got a police case number and supp**** Discovery on the 5th the SAP Police number and affidavit. Their webpage indicate a 72 hour turnaround. I phoned the 10th. Lady said the 72 hour is for the bank to appoint the investigator. She will email him to contact me. The 12th I phoned again. Again the same response. I request to speak to a manager as nobody contacted me as yet. The consultant advise that the investigator will contact me. He did. He was not friendly. He kept on saying that I supp**** the *****ster with the bank details. I kept on saying to him, that that is not true. I did not give any bank details and did not log into my Discovery account. Please note this money was transferred via EFT out of my account into another Discovery account. Apparently it was then transferred to ABSA. My response was but could you not trace the money as it went into your account? How can your security not request for the normal double confirmation before a transaction goes through? How did the ***** know exactly what my available balance was? The investigator kept on indicate that it was my fault. They waiting for ABSA to let them know what happen with the money. If they do not have the money. then it is my lost. This is unacceptable! No ***** will leave money in an account. This is not acceptable to blame the customer. This bank security did not secure my money with the normal double confirmation. I must mention that I do have FNB also on my phone. Nothing was ****** out of FNB. Well done to FNB. On the 11th again somebody from SAA contacted me. So they are still *****ing people's money and getting away with it. Today is the 16th of February, 12days after the issue. Still I do not know what is going to happen, but I was already told that it will probably be a negative outcome.