LS
Lu S
1 reviews | Active since Mar 2009
09 May 2025, 10:41
Discovery declined based on incorrect information
I app**** for a Discovery Banking Suite however it was declined. The decline letter say it's because I am on sequestration. I WAS on sequestration and was granted a rehabilitation order back in March. However your data seems to be outdated. All 3 major credit bureaus have updated my credit profile with them. I got confirmation from each of them. I also pulled my credit report from all 3 and it has been updated correctly to show the rehabilitated status. Could you please reassess my application with the correct detail? I can forward you my rehabilitation order as well as my latest credit reports from Experian, Transunion and XDS with the correct detail.
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Replies (3)
Discovery Bank's replyOfficial
09 May 2025, 10:47Hi Lu S,
Thank you for reaching out to us.
There is an option to challenge a declined application on the Bank app.
For more information regarding your credit application, you would need to speak to our credit team by dialing the toll-free number ***. They operate Monday to Friday from 8:00 to 18:00 (excluding public holidays).
Regards
Jabulile
Thank you for reaching out to us.
There is an option to challenge a declined application on the Bank app.
For more information regarding your credit application, you would need to speak to our credit team by dialing the toll-free number ***. They operate Monday to Friday from 8:00 to 18:00 (excluding public holidays).
Regards
Jabulile
Discovery Bank's reply09 May 2025, 10:47
Official
Hi Lu S,
Thank you for reaching out to us.
There is an option to challenge a declined application on the Bank app.
For more information regarding your credit application, you would need to speak to our credit team by dialing the toll-free number ***. They operate Monday to Friday from 8:00 to 18:00 (excluding public holidays).
Regards
Jabulile
Thank you for reaching out to us.
There is an option to challenge a declined application on the Bank app.
For more information regarding your credit application, you would need to speak to our credit team by dialing the toll-free number ***. They operate Monday to Friday from 8:00 to 18:00 (excluding public holidays).
Regards
Jabulile
LS
Lu S's updateReviewer Update
09 May 2025, 10:51I did dispute it on the app. But they keep declining with the same response. It's as if they don't even read my dispute. Please help.
LS
Lu S's update09 May 2025, 10:51
Reviewer Update
I did dispute it on the app. But they keep declining with the same response. It's as if they don't even read my dispute. Please help.
Discovery Bank's replyOfficial
09 May 2025, 11:23Hi Lu S,
Please contact our credit team by dialing the toll-free number ***, and they will be able to provide you with more information regarding the application.
Regards,
Jabulile
Please contact our credit team by dialing the toll-free number ***, and they will be able to provide you with more information regarding the application.
Regards,
Jabulile
Discovery Bank's reply09 May 2025, 11:23
Official
Hi Lu S,
Please contact our credit team by dialing the toll-free number ***, and they will be able to provide you with more information regarding the application.
Regards,
Jabulile
Please contact our credit team by dialing the toll-free number ***, and they will be able to provide you with more information regarding the application.
Regards,
Jabulile