CB
Carien B
1 reviews | Active since Jan 2018
19 Jun 2020, 09:16
Discovery debiting accounts without a mandate and failing to submit to closure request
I have been waiting for a month for Discovery to close my Credit Card card. During this time, they have also taken money off my FNB account without a mandate. I have been following up daily, the case has been escalated every day but nobody comes to the party. My next step will be the FSB and Ombudsman and the Financial Surveilance department.
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Discovery Bank's replyOfficial
29 Jun 2020, 11:28Hi Carien,
Thank you for contacting us about the closure of your Discovery Bank account.Please accept my apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
Our records show that your Discovery Bank account is closed.
I sincerely apologise for your recent experience with Discovery Bank, and would like to thank you for your past support.
Kind Regards
Nancy
Thank you for contacting us about the closure of your Discovery Bank account.Please accept my apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
Our records show that your Discovery Bank account is closed.
I sincerely apologise for your recent experience with Discovery Bank, and would like to thank you for your past support.
Kind Regards
Nancy
Discovery Bank's reply29 Jun 2020, 11:28
Official
Hi Carien,
Thank you for contacting us about the closure of your Discovery Bank account.Please accept my apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
Our records show that your Discovery Bank account is closed.
I sincerely apologise for your recent experience with Discovery Bank, and would like to thank you for your past support.
Kind Regards
Nancy
Thank you for contacting us about the closure of your Discovery Bank account.Please accept my apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
Our records show that your Discovery Bank account is closed.
I sincerely apologise for your recent experience with Discovery Bank, and would like to thank you for your past support.
Kind Regards
Nancy