Discovery debit order on the wrong day into nothingness

As usual whenever anything happens on this card it's either very expensive or just wrong. A debit order went off for minimum payment yesterday on my account but doesn't show anywhere on my Discovery card, so I phoned them since I also do not have a debit order loaded for the 24th and I made a big payment end of July for August. I was then informed that Discovery can't see that debit order on their side and I must send through the details and they can have a look once it shows it will take three to five working days. Last time I had a query no one responded back to for two months and that only happened because I withheld payment then I received call at 7am. Then when trying to log it and send details I see the message showing that I can load a debit order and when I click on it to have a look I get an error message in big red letters "No access to this page" and then lists possible reasons which are all incorrect. Again Discovery shows it's only consistency is in messing things up, that's why the only thing I have left with Discovery is this card a medical aid after cancelling all my other policies. Time to contact the ombudsman